Community Management and Moderation Training (e-learning)

Thanks for sharing your question here. We do not have a dedicated Admin training, mostly because an Admin is not necessarily a different person than the Community Manager:

On many communities, the Community Manager actually own the Administrator role, as they are the person in charge and want to be able to quickly adjust things if necessary. I usually see dedicated Admins only for very technical tasks, after the onboarding they are just sporadically active to e.g. update analytics settings.

As these Administrators are also often different colleagues with different goals, we feel that offering individual articles focussed on specific use cases is better than a global training that covers everything. Some “light” Admin tasks surely are also covered in the Community Manager training, but everything that requires technical knowledge we did not include and created dedicated guides.

I have checked with some onboarding materials which we use and have found this division of (onboarding) tasks. I feel that the column for IT / Developers comes close to what I would regard as Admin tasks.

Some of them (like setting up the DKIM records for email notifications) might not be as relevant after the launch of your community, but in general it should offer an example of the division of tasks and responsibilities between Community Managers and Admins.

If you have more questions or specific challenges, than I am more than happy to help you further!