Getting Started with Custom Pages

Getting Started with Custom Pages
Sudhanshu
Rank
  • Sudhanshu
  • Gainsight Employee: Team Captain
  • 54 replies

Custom pages are separate pages that can be created and linked to from anywhere. For example, link to persona pages from the homepage using quick links or add a link to the custom page in the mega menu. Custom pages are not included in any section or topic. Instead, they have their own URLs that you can use to direct users to. When you create a new page, you can give it a unique URL.

Custom pages can be created from scratch and linked to anywhere in your customer hub or any other web page or application. You can, for example, use custom pages to create unique landing pages for your customer hub or even new pages to embed content from sources other than inSided.

Creating a Custom Page

You can create a custom page from the control environment under Platform. 

  1. In your control environment, click Platform in the sidebar and select Custom Pages.

  2. Click Add Page in the top-right corner.

  3. Add Name, URL slug, visibility permissions and SEO metadata. 

The URL of a custom page follows this pattern: "https://{domain_name}/p/{url_slug}".

  1. Click Save Changes.

You will be redirected to the overview page. The custom page appears in the list, where the URL can be directly opened in the destination, copied, and the custom page edited or deleted.

 

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Permissions

Don't forget to also set up the permissions, so that you (or others) can access (and design) this page. Of course you can always adjust the permissions later as well.

 

Designing Custom Pages

When you create a custom page, the page is blank. To design a custom page: 

  1. On the overview page, click the URL or copy and paste the URL in the browser to open the page in destination.

You’ll see a page with a header, a footer, and the Customize button in the lower-right corner of the page.

  1. Click Customize.

  2. Add widgets from the widget library the same way they are added on the home page.

 

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Linking Custom Pages

Your content hierarchy comprises various pages, such as categories and topics. Custom pages exist outside of this hierarchy and are not visible to users unless a direct link to them is clicked.

For example, if you create an “Onboarding Guide” custom page, you can add a link to that page to emails, topics, the mega-menu, or even your home page through widgets such as the Quick Links or Banner widget. Users visiting those pages can click the Onboarding Guide link to view the custom page.

 

Report feedback and issues

If you want to share any feedback or report issues, please feel free to leave a reply to this article below👇. Your feedback will help us shape the future of the Custom Pages feature

13 replies

nicksimard
Rank
Userlevel 2
Badge +1

So glad to see this!

A few things:

  • I’d love the ability to duplicate a custom page so we don’t have to recreate the same template over and over.
  • An expansion of the widgets would be amazing, even just making the existing ones more flexible in terms of layouts.
  • Making the Dynamic Content Widget more robust seems like the best first step, making it possible to display content based on public tags, mod tags, sort by date, etc. And with different layouts instead of just the standard one (imagine having even some of these types of options).
  • With custom pages and permissions, it might be interesting to provide a way for roles to post content to those pages directly (from the frontend).

Looking forward to seeing how this feature evolves :) 

Come check out the Zapier Community (built with inSided) at https://community.zapier.com!
anirbandutta
Rank
Userlevel 7
Badge +2

Cheers @Sudhanshu and @Alistair FIeld for your help with this, we wanted to start with a function that could afford to not have a tight accountability with the site-nav but be hosted independently from the custom-html header that we have, a holistic self-service-first Support experience for all of our products

  • CS
  • PX
  • inSided

via it’s first Gainsight Support custom page

Happy to share learnings, tips with anyone looking implement something similar or other programs using Custom Pages.

It's an opportunity for engagement
B

Hello!

Is it possible to embed a PDF in a custom page? If so, what would be the best way?

Best,

Brian

A11ey
Rank

I created a custom page to iframe our web blogs into the Community, but when I try to add it to the Main Menu, created a Custom Link from the page URL (https://community.logicmonitor.com/p/LogicBlog?), added the url to the Blog page. Like this:

 

I click “Done” and it displays in the navigation menu:

But when I publish, nothing shows in the navigation menu and the Custom Link automatically changes to this:

and there is no longer a link to Blogs

 

Alley Fasching, Director of LogicMonitor Community
carsten_schuetz
Rank
Badge +3

Hi @A11ey,

I just wanted to do the exact same thing for our community (https://community.leanix.net), embedding our blog and adding an entry to the main menu.

Did you figure out what went wrong in the end?

Best, Carsten

KellyBebenek
Rank

Is there a way if you create content (via post) that you can post it just on the custom page?

 

Right now, it seems like you have to post it on on a community forum, Knowledge Base, or group then feature it on the custom page via a widget. Is this accurate?

 

TIA,

Kelly

V

@Sudhanshu See question above 

anirbandutta
Rank
Userlevel 7
Badge +2

Is there a way if you create content (via post) that you can post it just on the custom page?

 

Right now, it seems like you have to post it on on a community forum, Knowledge Base, or group then feature it on the custom page via a widget. Is this accurate?

That’s right. Custom pages is just a UI canvas for widgets and not a container for any content.

It's an opportunity for engagement
H
Rank
Badge

Is there a way if you create content (via post) that you can post it just on the custom page?

 

Right now, it seems like you have to post it on on a community forum, Knowledge Base, or group then feature it on the custom page via a widget. Is this accurate?

 

TIA,

Kelly

 

 

Would love to have content that is just shown on the custom pages. Example for us is when we are rolling out enhancements. We do not want the whole community to know that we are slowly rolling out enhancements. 

 

So would like to have a custom page where we can point our customers that are getting the enhancement first can go and see content (KB guides, webinars, etc)

JayS
Rank
Userlevel 4

Hi @Sudhanshu,

This is great information! We just got our domain setup for Customer Communities, so we’re in the building phase. I have a couple questions:

  1. Do custom pages need to be found (searchable) in the main community site? I’m thinking of perhaps a custom page specific to one of our customers.
  2. Could we limit access to a custom page using Groups?

Thank you!

Jay

cc: @woodlande 

Jay Sherwood
ryanne.perry
Rank

Upvote ☝🏻 @JayS questions! 

  1. If we create a custom page, can we just share it using a link instead of having that page show somewhere on the main Community? I understand the content has to live somewhere on the Community. 
🌻 Ryanne
revote
Rank
Userlevel 3
Badge +2

Do custom pages need to be found (searchable) in the main community site? I’m thinking of perhaps a custom page specific to one of our customers.

No, they dont have to. It is matter of your use case - what is the purpose of your Custom page.

 

Could we limit access to a custom page using Groups?

In a way, yes. If you share link to the Custom page only in the (certain) group, in the discussion there or in the description etc, then yes. There is no option to show Custom page only for the group members.

 

If we create a custom page, can we just share it using a link instead of having that page show somewhere on the main Community? I understand the content has to live somewhere on the Community. 

Yes, you have to publish content itself (discussion / article /TKB article) somewhere in the community:

Custom pages is just a UI canvas for widgets and not a container for any content.

 

You can promote the content in the Custom page. This is one example of the Custom page use cases.

Also, you can add for example HTML widget to the Custom page. And this is the way to add content to the Custom page. Or add Banner widget and add text there, you dont need to add picture to it.

Sam77
Rank

So glad to see this!

A few things:

  • I’d love the ability to duplicate a custom page so we don’t have to recreate the same template over and over.

Add me to this request, too! It’d be nice to just click copy and adjust vs rebuild.

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