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inSided notifications in other tools

Related products:CC API & Integrations

I’d love to see inSided integrate better with other tools our community members use.

For example rather than notifications going out to users via email (who checks email anymore) these could also be pushed to other applications as an alternate and provide for more compelling ways to keep members returning to the community and interacting with content, discussions, etc..

Some examples:

  • reply to a topic you created
  • topic subscriptions
  • new topics in subscribed categories and groups
  • best answers marked
  • particular activities like a new event being added or a new group being created
  • mentions
  • private messages

I’d see these being managed globally as a setting in the community and also giving ways for users to manage what notifications and where they receive them and when.

Here’s a use case with Slack (but frankly this could be a tool like MS Teams, or whatever I work in mostly each day)

If there was a Slack app, then I could install that app as a user, connect it with the community / communities I’m part of, and get notifications quickly and easily.

 inSided should look at other applications as good examples of this:

  • Google Drive sends notifications to Slack for things like comments, access requests, and new file shares
  • Typeform notifies you in a channel or DM when someone completes a form
  • Miro notifies you when there are changes, mentions, etc. on a board

You could even take this farther providing push messages to iOS or Android and even browser-based push mechanisms.

 

6 replies

daniel.boon
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  • Helper ⭐️⭐️⭐️
  • 730 replies
  • May 20, 2021

I really love this idea @Scott Baldwin ! I think integrating with business messenger tools as an additional notifications channel would be quite powerful if end users adopted it well. Maybe we could even give the user the ability to reply directly from those tools, to reduce barriers to engagement even further.


daniel.boon
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  • Helper ⭐️⭐️⭐️
  • 730 replies
  • May 20, 2021
Updated idea status NewOpen

Chris Anderson

+1, great idea @Scott Baldwin! The Slack app allowing members to get notifications in their Slack instance could be a game changer for engagement for us. As a point of reference, here’s some early feedback we got today from members (we’re in the early release phase of rolling out our inSided community, with plans to fully move off of our Slack community which we’ve built our community on over the past 1.5 years).


tiffany.oda
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 59 replies
  • August 4, 2021

We just received this exact request from a community member - “Can we get “subscribed” category notifications sent to Slack, and not email? The last thing I need is more email.”


  • 0 replies
  • August 9, 2021

@daniel.boon here’s a nice example of the team at Atlassian doing this with their Confluence + Slack integration.


Aleksandra
  • Gainsight Product Manager
  • 212 replies
  • March 9, 2023
The following idea has been merged into this idea:

All the votes have been transferred into this idea.

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