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summers
  • Contributor ⭐️⭐️⭐️
  • 10 replies

Discussion Forum Structured Data

 

Google recently announced on November 27th that there is new Discussion Forum structured data markup that can be added to pages to help Google Search better identify online discussions across the web and make use of this markup in features such as Discussions and Forums and Perspectives (Source & Documentation).

 

Structured Data Requirements

 

The requirements for the structured data are to have the forum post / topic with the comments nested underneath. There are a number of options that can be taken from there depending on if posts are a standard topic and comment structure or more of a Q&A format. Although there are plenty of questions asked in the Community posts, we feel that the standard structure makes more sense. 

 

The structured data requirements and options are below:

  • Required Properties
    • Author
      • Information about the author of the post. To help Google best understand authors across various features, we recommend following the author markup best practices.
    • author.name
      • The name of the author of the post.
    • datePublished 
      • The date and time the post was made in ISO 8601 format.
    • Either text / image / video
      • To represent the content of the post, you must include one of the following properties: text, image, video
  • Recommended Properties 

The integration of these structured data requirements is crucial for our platform's alignment with Google's best practices and overall content strategy. This will not only improve our content's visibility but also enhance user interaction. I strongly suggest incorporating these elements in your next roadmap update.

7 replies

anirbandutta
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  • Expert ⭐️
  • 1804 replies
  • January 4, 2024

Thank you for sharing the update @summers.

Lemme loop in the right tech 👀 on this cc @insidedtom@olimarrio 

cc @Alistair FIeld@Kenneth R@jnakano 


Stuart
Forum|alt.badge.img+3
  • Helper ⭐️⭐️
  • 144 replies
  • January 4, 2024

This makes sense for open communities and get’s my +1 on the idea, however I’m unsure on the benefit to instances with closed communities (ie users can only access after SSO login) - in this scenario the data that google will be able to scrape will be limited.


summers
Forum|alt.badge.img+1
  • Author
  • Contributor ⭐️⭐️⭐️
  • 10 replies
  • January 4, 2024

@Stuart you are 100% correct if you are behind a log in or firewall of any sort SEO dose not mean a thing. maybe if you had home page open but dont think this would be for a closed internal community. Main thing is optimizing for Google and the Organic traffic. Hope we can get this implemented and looks like will make a big impact.,


Suvi Lehtovaara
Forum|alt.badge.img

We’re very curious about this and hope that Gainsight would pick this up soon 😍


  • Contributor ⭐️⭐️
  • 5 replies
  • March 14, 2024

Ideally this would be done alongside the ProfilePage integration as well, as these complement each other. The "author" field in DiscussionForumPosting would then feature a URL pointing to the author page.

Attribution of content to an author is a big factor in E-E-A-T guidelines, and this allows us to communicate ownership of content directly Google. 

Note that the author field is also supported on the already existent QAPage, so if this goes through, it could be implemented there as well. 


Sudhanshu
  • Gainsight Product Manager
  • 174 replies
  • April 24, 2024

Hi everyone! We now support Google’s updated Discussion forum markup to include properties such as comments, author, publication date and interaction statistics. 

This enhancement significantly boosts the visibility and searchability of discussions within your communities, ensuring that these conversations now feature more prominently in search results. This improvement makes it simpler for users to discover relevant discussions and answers via Google search.


Sudhanshu
  • Gainsight Product Manager
  • 174 replies
  • April 24, 2024
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