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Can't perform search in dynamic JO email filter step

  • May 3, 2024
  • 5 replies
  • 61 views

katepalli
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Hi Team,

When we are trying to set up a filter on an email version in the email template under a new dynamic JO, we didn't have the option to search for the field, we just need to select a field from available fields. The search option is available in old JO.

 

@vmallya 

5 replies

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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • May 3, 2024

This is such a miss in the new JO! Most spaces in Gainsight admin have this ability. This slows down the build in new JO so much for our org. Typically we have at least 3 template versions for languages, sometimes up to 10. 


alizee
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • May 7, 2024

I know I’ve asked for this to be fixed in evaluate steps… it definitely needs to be consistent throughout the platform : if there’s a field selection dropdown, search needs to be available and it needs to 1/ load lookups 2/ take us down to the field and not just highlight it (as was the case in evaluate steps / calculated fields). 


dayn.johnson
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • May 7, 2024

Consistent throughout the platform

 

#parity! Can I get an “amen?” 🙏


vmallya
  • Gainsight Employee ⭐️
  • May 30, 2024

Thanks for notifying @Elana Cipin. We’ll plan to resolve this and update the status here.


vmallya
  • Gainsight Employee ⭐️
  • May 30, 2024
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