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Allow delimiter selection when writing to multi-select picklists in Rules Engine

Related products:CS Rules Engine

jenlpro
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 55 replies

By default, we can only write to multi-select picklist fields successfully using semicolon-delimited string values. However, when integrating data from external systems or from CSV files, oftentimes we receive the data as comma-delimited. It would be wonderful if there was some day to do either of the following in HRE:

  1. In your Action stepwhen mapping to an MSPL field, select delimiter type from a dropdown
  2. Build some kind of custom formula or action in Transformation step of Data Setup to allow you to convert string fields based on delimiters - maybe using the logic behind “Split text to columns” and then using a “Concatenate” formula, similar to how we would do this in Excel or GSheets

Option 1 seems like the most straightforward way to solve for this issue, but I’m open to any alternative solutions that achieve the same result - being able to write to MSPLs from strings that are delimited by something other than a semicolon.

EDITING TO ADD: There are some other great suggestions for improving MSPL functionality as well that I want to highlight here since they’re related but not exactly the same:

 

3 replies

alizee
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 652 replies
  • July 11, 2024

The main suggestion being it needs to be rebuilt from scratch to be useful.


TMaier
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  • Helper ⭐️
  • 175 replies
  • July 18, 2024

I agree that having a delimiter selection under the gear icon options for MSPL fields would be a useful tool for dealing with weird situations where you get an unexpected delimiter from an external system. This doesn’t come up often, but when it does the current workarounds are few and the overhead to execute them is prohibitive. I would sooner recommend against using MSPL’s for anything that is not business critical than deploy a roundabout fix for something that is simply nice-to-have.

 

This sucks a little because despite all their technical shortcomings, multipicklists are an especially useful and attractive way to capture and display data for end users. I wish they behaved better for us so I could suggest them as a viable solution more frequently!


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  • Helper ⭐️⭐️
  • 33 replies
  • September 4, 2024

@jenlpro Can you please share how we can write a string( separated by semi colon ) to multi select drop down


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