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New Idea

Need Toggle to Show/Hide Reports in JOs with No Data

Related products:CS Journey Orchestrator, Email & Notifications
bruno_giacomelli
  • bruno_giacomelli
    bruno_giacomelli

dayn.johnson

This idea originated from @darkknight’s recent idea (Scheduled Reports: Option to suppress send if there is no data):

Issue

We have an email that sends to external recipients, containing a couple of reports as well as tokenized information (monthly usage stats). While previewing during the launch test, we realized that we had to include filters in our query to exclude any participants for whom one of the included reports would show that awesome “nothing to see here” visualization, since we don’t have the ability to exclude the report if the underlying data is null for that instance of the report. And we don’t want to duplicate the variants (we already have four) just in cases where those reports are null. (Thanks, no dynamic content.) Bad user experience, getting an email with a blank report.

Ask

It’d be fantastic if we could toggle whether reports are included in JOs if there is no data to show.


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