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Gainsight Home should support other lookups besides GSID

Related products:CS Reports
  • August 26, 2024
  • 1 reply
  • 23 views

darkknight
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Gainsight Home is a great concept but too limited in its execution.

I shouldn’t have to sync records from Salesforce over to Gainsight objects in order to surface SF-based reports on GS Home.

In Dashboards, I can match SF Object::SFDC User ID to the GS Object::User::SFDC User ID in filters so that I can dynamically filter Salesforce-based reports alongside Gainsight-based reports:

 



Home should allow the same thing but it doesn’t.  This makes Gainsight Home far less useful than it could be. 

 

1 reply

saltamash
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  • Helper ⭐️⭐️
  • August 26, 2024

Parity please.. across the entire product 🙏🏼🙏🏼🙏🏼