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Closed (Duplicate)

Gmail Plugin: have the date of the timeline entry match the date of the email

Related products:CS Timeline & Activity Tracking
  • September 20, 2024
  • 3 replies
  • 15 views
  • amanda_neil
    amanda_neil
  • diane_morneau
    diane_morneau
  • theresalucius
    theresalucius
  • parimala_agnihotri

AlexaRubin

Request: Gmail Plugin: have the date of the timeline entry match the date of the email

 

It seems like any time we go on PTO and come back to log emails, the timeline date is added as the date you logged it, not the date the email came in. It can be pretty frustrating as going in to change the dates manually is way too time-consuming, but keeping them as the date they were logged is 100% inaccurate in terms of customer engagement timing. 

3 replies

Ritika Jindal
  • Gainsight Employee ⭐️
  • 44 replies
  • March 17, 2025

@AlexaRubin  we are working on this. You can find details and status updates here→ 

 


Ritika Jindal
  • Gainsight Employee ⭐️
  • 44 replies
  • March 17, 2025
The following idea has been merged into this idea:

All the votes have been transferred into this idea.

Ritika Jindal
  • Gainsight Employee ⭐️
  • 44 replies
  • March 17, 2025
New IdeaClosed (Duplicate)

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