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New Idea

Ability to point Text Analytics Roles to custom field

Related products:CS Other Features
  • November 25, 2024
  • 0 replies
  • 2 views
john_apple
matthew_lind
bradley
benwanlessmenlo
mightylud
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  • john_apple
    john_apple
  • matthew_lind
    matthew_lind
  • bradley
    bradley
  • benwanlessmenlo
    benwanlessmenlo
  • mightylud
    mightylud
  • alizee
    alizee
  • revathimenon
    revathimenon

heather_hansen

We’re starting to use Text Analytics more, and we’re running into a bit of an issue when trying to view the NPS details by Role.

We use a custom field for Role because we are mapping it over from the Account Related Contacts in SFDC where the role field is multi-select whereas the OOTB GS Roles are single select.  

We’d like the ability to point the Roles option to a custom field instead of the OOTB field.


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