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New Idea

Allow Clear User State Preservation of C360 Layouts

Related products:CS C360 & R360 & P360
  • January 14, 2025
  • 0 replies
  • 10 views
mindy
heather_hansen
sdrostgainsightcom
TMaier
romihache
+3
  • mindy
    mindy
  • heather_hansen
    heather_hansen
  • sdrostgainsightcom
    sdrostgainsightcom
  • TMaier
    TMaier
  • romihache
    romihache
  • dayn.johnson
    dayn.johnson
  • Veronica.Moore
  • anitat
    anitat

mmayhall
  • Gainsight Employee ⭐️
  • 7 replies

Per current functionality, if a user has re-ordered any of the sections of a C360 Layout by use of the “Personalize Sections” function, it appears that any new sections added to the layout by the admin/s will automatically be appended to the end of the existing sections (last position), regardless of the section order configured in the C360 Editor.

It seems that the only ways to get around this are (1) to have each user individually reset the order after admins make any changes to the layout, or (2) the layout must be replaced with a clone of itself to get around the user state preservation on the original layout.

To avoid this, it would be helpful to have the ability to force-clear user state preservation, as can be done from Dashboard Builder.

Thanks in advance for your consideration!

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