Skip to main content
New Idea

Enhancement Request

Related products:CS Timeline & Activity Tracking
  • February 20, 2025
  • 1 reply
  • 8 views
J
DannyPancratz
M
FMEEvangelist
Ditte
+29
  • J
    jaymeb
  • DannyPancratz
    DannyPancratz
  • M
    mditucci
  • FMEEvangelist
    FMEEvangelist
  • Ditte
    Ditte
  • Jurgen
    Jurgen
  • Wolfgang Hammer
    Wolfgang Hammer
  • bjoern_schulze
    bjoern_schulze
  • Erik_
    Erik_
  • Jasper
    Jasper
  • David T-Mobile
    David T-Mobile
  • Suvi Lehtovaara
    Suvi Lehtovaara
  • Paul_
    Paul_
  • Rudi
    Rudi
  • ZapierSteph
    ZapierSteph
  • LizZaps
    LizZaps
  • jessafterhours
    jessafterhours
  • L
    Lucia Vengrinova
  • NatTho
    NatTho
  • Milla
    Milla
  • Casstastr0phee
    Casstastr0phee
  • Mark Jongeling
    Mark Jongeling
  • dandre
    dandre
  • nate2
    nate2
  • copperml
    copperml
  • Blastoise186
    Blastoise186
  • cstrange
    cstrange
  • alfonsmr
    alfonsmr
  • SmartlyGreg
    SmartlyGreg
  • B
    beth
  • JeppePeppe
    JeppePeppe
  • Chelsea Roberts
    Chelsea Roberts
  • mmue
    mmue
  • mibrahim75
    mibrahim75
M

Hello Team,

This is regarding logging of emails to timeline in Gainsight. At the moment when we login a past email to the timeline GS picks up the logged in date as the activity date but we would like GS to reflect the actual activity date as the logged in date. This will be applicable when we have to add old emails to the timeline.

Current Process - Email sent on June18, 2024 logged in the timeline on Feb 19,2025 - Shows activity date as Feb 19,2025
Change Requested - Email sent on June18, 2024 logged in the timeline on Feb 19,2025 - But activity date should show as June 18,2024

Requesting you to look into this and consider the same as an enhancement

    alizee
    Forum|alt.badge.img+12
    • alizee
    • VIP ⭐️⭐️⭐️⭐️⭐️
    • February 20, 2025

    Hi ​@mouli.vijay 

    There are already posts on this topic that I’d recommend upvoting to concentrate votes on one idea instead of spreading them so it gets considered by product management more quickly (and btw ​@revathimenon we might want to merge all these ideas into one):

     

    BTW, don’t hesitate to state what your enhancement request is directly into the idea title so community members want to click and upvote your idea. “Enhancement Request” might not yield too many clicks and upvotes!

    Hopes this helps!

    A

    If you don’t want to make mistakes, don’t do anything. If you want to learn, ask questions and make mistakes, except in construction because they’re the most expensive part of building.
    revathimenon
    1 person likes this
    • revathimenon
      revathimenon


    Terms & ConditionsCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings