Skip to main content

Curious if this is a common use case for others, but my team has requested for any emails that are synced to Timeline to use the original email timestamp vs using the date & time that email sync was executed.

 

The CSMs at Propeller will often bulk forward their emails into Gainsight at the end of day/end of week because they manage quite a few customers. This causes all of their entries to have a similar date/time stamp, even though that is not necessarily when the email engagement took place. The result is a slightly inaccurate picture of engagement.

Yes, I’m working with a client looking for this as well for the exact reason you mentioned.  

Definitely need this functionality as it will save our CSM’s time by not having to manually update the their timeline activities.  

Would be helpful to have when Gainsight Assist is not functioning and has no update available on the Chrome Store for a week.

The following idea has been merged into this idea:

All the votes have been transferred into this idea.
Updated idea statusNew Idea→CLOSED (DUPLICATE)
Idea merged into:

All the votes from this idea have been transferred.
Idea merged into:

All the votes from this idea have been transferred.

New to GS and this is causing a lot of confusion within the team. The date/time stamp taken from the execution defeats the purpose of having a timeline of what should be the thread/conversation between the CSM and the client. There isn’t an automation sync from gmail into gainsight, so email activities are manually logged. Would be great to have timelines respect the date/time stamp of the original email sent/received.

Terms & ConditionsCookie settings