Our Customer Communities Categories are broken up in a way for our customers to easily find what they are looking for depending on module, app, role, set-up and everyday use. We recently ran into the issue that we could only connect 68 categories using the integration. We will like to see this updated - as our product grows, our categories grow. With the limit of 68, KC Bot will only be able to search a fraction of those categories.
New Idea
Unlimited Categories for PX/CC Integration
This looks like a bug as there’s no such limitation in place, can you please raise a support ticket, with a video or additional details
+1
Acknowledging the request, this issue has been locally replicated, and we have logged it as a bug.
ETA will be provided as soon as we have more information.
Thank you
Dileep Nalla
It looks like I just got an additional reply from support that it should in fact be able to integrate more than 68 categories, and they are raising it to Tier 2. Ticket #367574
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