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Capture Screen Resolution, Browser Size, Device Type, OS of Users

Related products:PX Analytics
spencer_engel
kstim
romihache
alizee
dayn.johnson
+1
  • spencer_engel
    spencer_engel
  • kstim
    kstim
  • romihache
    romihache
  • alizee
    alizee
  • dayn.johnson
    dayn.johnson
  • jvdc

alb
  • Contributor ⭐️⭐️⭐️⭐️
  • 28 replies

Hi folks, I’ve been asked for this capability weekly by our product and design teams for what seems like months now.  I don’t understand why PX can track browser type, but you don’t bother to track screen resolution, browser frame size, device type, nor OS while you’re at it.

 

Imagine how nice it would be to limit visibility of a guide or dialogue to someone who has their window size too small or is on a particular device?  Or the ability to adjust guides based on resolution?  Not to mention being able to report on what your user base has for set up so we can better design our products.

 

We don’t want to install (yet another) product to track just this.  Please help!

7 replies

JayS
  • Helper ⭐️
  • 120 replies
  • April 25, 2022

This is exactly why I came to the community today! We have an engagement that users cannot close because of screen resolution. Would be great to to exactly what @alb mentions; limit visibility based on settings that prevent the engagement from displaying properly.

Just noticed this is from a year ago. Any movement/decision by Gainsight on it, @Umakanth?


anirbandutta
Forum|alt.badge.img+2
  • Expert ⭐️
  • 1804 replies
  • April 26, 2022

@Chandu , @skalle on your radars


  • Contributor ⭐️
  • 2 replies
  • June 28, 2022

Did this make it onto a roadmap yet?  

 


  • Contributor ⭐️
  • 1 reply
  • July 4, 2022

Yes. Gainsight can’t render UI based on the browser resolution.This needs to be fixed. Is there a defect for the same?  


  • Contributor ⭐️
  • 2 replies
  • September 12, 2022

Asking again on this.  Is this being considered and if so, when?

 


JayS
  • Helper ⭐️
  • 120 replies
  • September 12, 2022

Hi @jmobley. copying you in on this thread. Several of us are hoping this is already on the PX roadmap, and if not, can it be added?

Thank you.

Jay


mmarques
Forum|alt.badge.img
  • Helper ⭐️⭐️
  • 272 replies
  • September 26, 2022

It would be great if Gainsight could automatically shift the location of a tooltip or dialog - or resize it - if the “next” button and close button would be off screen. We ran into this issue.


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