CSM would like to import their signature as formatted in Outlook to Gainsight. CSM wants to include in email assist templates and JO.
New Idea
Email signature
We are using a signature platform: xink.io
It will be best if we can integrate it into GS and not have to manage signatures in 2 places.
Our marketing team use this platform to set different signatures to different departments, roles, product promotions, events, etc.
Having this integration will allow us to keep one voice over all email.
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+3I was just talking to a customer who was able to tokenize SFDC email signatures, but is unsure of how this gets formatted. This brought up an interesting thought -- What about allowing Gainsight users to create email signatures on the user object level? That way, you wouldn't have to import anything into Gainsight at all - you would simply have a token that pointed to User::Email Signaure in the MDA.
+1We are using Sigstr (www.sigstr.com). I was hoping that I could tokenize (custom field on the SFDC user object) for the HTML snippet they provide and use THAT in templates but I haven't had any luck yet. If I can't achieve it, I probably will have to scrap my signature service because the Outlook responses look so much different than the Gainsight messages and I want to keep the feel consistent.
+1Is this still on the roadmap?
We’re also looking towards this feature. We would like to use it for email templates which we send out via a journey.
Hello All,
This feature is part of our roadmap. I will keep you posted about progress and release timeline.
Hello
This is work in progress, will keep you posted as and when i have updates about it.
I'm using Sigsync (www.sigsync.com) Office 365 email Signature for a number of years. I like it. It grabs all of the user data from our Active Directory. I've been able to set up a single signature for an entire organization. If your comfortable making the signatures in HTML I would recommend this.
Hello All,
we are planning to build this capability in email assist. creating signature also importing signatures from Gmail and outlook. I will update you once we prioritise this feature.
chethana wrote:
Hello All,
we are planning to build this capability in email assist. creating signature also importing signatures from Gmail and outlook. I will update you once we prioritise this feature.
Any more specific dates on that? Sounds like it’s been on the roadmap for a couple of years?
Hello
We are releasing a new platform which can then support the above mentioned request with some development. New platform will be released early Q3.
Post this i can let you know the timelines for supporting signature.
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+4
Hi - we still don’t have email signatures when we share timeline activities via email to our customers. It’s a big waste of time to copy/paste a signature in each time. When is this going to be released?
+4I’m not sure if this would be included, but we effectively manage 2 CS organisations within the same GS instance and they each have different signature formatting and branding.
Having more control over the tokenisation of signatures for JO programs would be really useful.
+1Hey,
Thanks for the feedback. This is something we are looking at in our medium term roadmap.
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+12Angela Domenichelli (She/Her/Hers)
+2Thanks for elevating
+8Hello,
our CSMs are asking for this feature. I hope it will developed soon.
Thanks
+2We would like to use more of the out of the box email capabilities like share a time line entry by email, but our leadership is hesitant to push this because our email signature is not included. We currently are a gmail shop and ideally, we could leverage our email signature from that. If not, at least being able to configure one in Gainsight would be helpful.
+11Late to the party as often, but we’ve not had this issue particularly with our “simple” signatures which have been able to replicate easily in Gainsight (tokens and custom fields in user table where needed) but understand it’s different for those with image signatures or heavily formatted signatures.
So just wanted to raise two topics for consideration:
- Deliverability - some custom signatures I’ve seen with a lot of social media links would eat up the good practice link quota per email (which was recently confirmed as max 3-5 per email)
- Accessibility?
Agreed this wouldn’t be worse than Outlook but JO emails being spoofed, it’s probably worse taking into account.
If you don’t want to make mistakes, don’t do anything. If you want to learn, ask questions and make mistakes, except in construction because they’re the most expensive part of building.
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