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New Idea

Ability to Add new fonts to Email templates

Related products:None

Chelsea.holfield

It would be great if we had the ability to add additional fonts to the email template editor in Journey Orchestrator. Our company has updated our branding and would like to use specific fonts for contacting customers. 

16 replies

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  • Helper ⭐️
  • 46 replies
  • August 24, 2021

+1 to this, we have the same use case! 


bmayden
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  • Contributor ⭐️⭐️⭐️⭐️
  • 36 replies
  • May 19, 2022

We definitely have this use case as well. 


Marwan
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  • Contributor ⭐️⭐️⭐️
  • 11 replies
  • May 20, 2022

This would be great since most companies have brand guide they need to follow. 


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  • Contributor ⭐️⭐️⭐️
  • 11 replies
  • May 20, 2022

Agreed and more font size options. 


abeck0625
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  • Contributor ⭐️⭐️⭐️⭐️
  • 33 replies
  • May 30, 2022

+1 We use Calabri in Outlook, but have to send automated emails in Arial due to Gainsight’s limitations


angela_domenichelli
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 245 replies
  • April 6, 2023

We are specifically looking Source Sans Pro!  Thank you.


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  • Contributor ⭐️⭐️
  • 6 replies
  • April 7, 2023

+1 we have the same ask. We have brand guidelines that define the fonts and we are unable to use them. An organization gives a lot of relevance to their brand and all are supposed to concur to that but with Gainsight restricting the fonts we are unable to abide by those guidelines. thanks you


anirbandutta
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  • Expert ⭐️
  • 1804 replies
  • April 13, 2023

@ssamarth could you take a look at this one pl?


ssamarth
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  • Gainsight Employee ⭐️
  • 165 replies
  • April 14, 2023

@charu smita Thanks for the feedback. Its in our medium term roadmap


ssamarth
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  • Gainsight Employee ⭐️
  • 165 replies
  • April 18, 2023
No StatusUnder Consideration

ssamarth
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  • Gainsight Employee ⭐️
  • 165 replies
  • April 18, 2023
Updated idea statusNo StatusUnder Consideration

ssamarth
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  • Gainsight Employee ⭐️
  • 165 replies
  • April 18, 2023
Updated idea statusNo StatusUnder Consideration

  • Contributor ⭐️⭐️⭐️
  • 20 replies
  • December 21, 2023

Is there an update to this?  If everyone is doing more digital this is a must! To enable this.  I had many product teams ask to use Gainsight, but when I told them we can’t do our Branded fonts, they want to use other tools that do allow this.  


romihache
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 429 replies
  • March 13, 2025

This idea has been under consideration for almost two years. Is there any update?
There are other related ideas, the first one is turning 9 years old in June 😓

 


ssamarth
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  • Gainsight Employee ⭐️
  • 165 replies
  • March 14, 2025

@romihache custom fonts are not supported as we see most email clients do not render custom fonts consistently, which can lead to inconsistent display across different platforms. 

 


romihache
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 429 replies
  • March 14, 2025

Appreciate the response ​@ssamarth 
Given this, should this one (and related ideas) be updated to Parked or Closed status?

Thank you!


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