360 Sidebar

I sure would love to know if this is every gonna be addressed.

SUCH a waste of space and a poor user experience.

 

Hi Joseph, thanks for the thread, I for one am totally on board with #1 in particular.

More importantly I want to express some concerns about how the layout is arranged in the first place. If you have smaller widgets of various sizes, the layout seems to be random and not at all what I would imagine as intended. This would of course be solved by allowing us to customize the sidebar layout, but if that won’t happen then you need to at least make sure that we are getting a sensible auto arrangement.

See examples below:

 

 

 

 

+100 to what Tomas said.

I just turned it on for myself to test a layout and to my great surprise and demise, I realize this thing doesn’t follow ANY of the principles of responsiveness which would, in a left-to-right environment, which Gainsight IS, typically display the widget on the left first, and move the ones on the left right below the left widget, and repeat for all rows. 

This thing seems to be playing a kind of Tetris that doesn’t exist in the wild. It just tries to fit widgets in holes based on size but also does play strange tricks on widget size. This design seems to fit stuff in wherever there’s a hole, this behavior renders the feature quite useless because we cannot predict where widgets will end up in sidebar. 

Desktop view, arranged as makes sense, on a test account: 

Sidebar view, arranged by Gainsight:

Part 1: the right-most widget ends up at the top, followed by a random interpretation of where the other widgets should display. 

Part 2: attribute widgets are set to full width such that the KPI looks ridiculously small and the scrolling involved in consuming the data is equally baffling. 

Part 3: The CTA widget, which could do with being displayed full width is ridiculously small… and the stakeholder mapping health widgets are displayed in reverse order (apparently you picked size in desktop to decide which one is displayed first). 

I’ve worked in web operations. I know about responsive web design and adaptive web design. This is neither (web, software… doesn’t matter in this case).

How are we supposed to adopt this feature or encourage CSMs to use it if we, admins, cannot predict what’s going to happen in sidebar because it is not rooted in any logical approach and the order of widgets is randomly shuffled and we can’t provide CSMs with a coherent (and logical) experience between full 360 and sidebar 360. 

Yet, this was pushed out with the toggle set to on by default against general admin feedback. 

I’m really keen on getting recommendations from the product team on how to tackle the challenge of random arrangement of widgets in sidebar view. 

Agree with everything said here.  It seems this was another feature that was rolled out and then left behind without any enhancements since.  This post is a year old with what seem like some intuitive things that could be rolled out to make the experience even better for end users.

FYI ​@jake_ellis