Success Plan / Snapshot 2.0 Export Capabilities

Hi Sierra,

Thanks a lot for the feedback. Glad that you are excited about Success Snapshots. The capabilities you have mentioned are quite valid and we will consider them for further enhancements.

In the first version of Success Snapshots 2.0 that we released we did not include any special support Success Plans yet. We wanted to put the product in customer's hands as early as possible to get some feedback on the overall concept. That being said we will soon build the support for supporting Success Plan in Success Snapshot and any inputs would be helpful!

@aditya_marla @venky_reddy_k

I completely agree, especially on the GANTT chart view. Any ETA??

Adding more details:

• Ability to edit color scheme to match our corporate .ppt template - Upload a corporate PPT inside Gainsight. If you want table inserted to follow color theme, Change design of PPT to include the colored table.
• Ability to edit font type to match our corporate font - We pick styling of whatever font we are replacing. So if you are editing text in your corporate font, we will replace it with same font!
• Addition of status column to task line items - Coming in next release. Can leverage report to bring in status into task details in PPT.
• Ability to include plan info - Coming in next release.
• Ability to include Gantt chart overall view of plan - TBD
• Ability to have multiple plan owners - @aditya_marla can add more details here.
• Ability to move and modify plan sections based on desired layout as a template, instead of manually manipulating each presentation - This is an advanced capability technology wise. Needs evaluation.

Hi Ryan,

We are adding special support to include Success Plan in Success Snapshot. This will be out in your hands within one month. In this release you can add

• Sucess Plan info
• Success Plan's Objective details
• Success Plan's Objective's Timeline details
• Success Plan's Objective's Task details

Unfortunately, Gantt chart was descoped from this release as inclusding gantt chart would need addition enhancement at a framework level. I will update any ETA on Gantt chart post re-evaluating.

Yes to all of this. We were excited to start trying to leverage Success Plans - but without much of this capability (particularly including the Gantt chart) it doesn't seem like this is going to meet our needs at this time.

Hi Jeff,

Can you expand on the limitations / lack of capabilities? Gantt chart is the only gap at this point of time in complete Success Plans support.

Mainly the absence of the Gantt chart. That's crucial for us because today CSMs build out Business Value Assessments in Excel and then create a roadmap (Gantt) using the spreadsheet. Both are customer deliverables. We don't really want them to straddle processes in the meantime.

One other item I feel is missing is the ability to create a new slide directly from within SS2.0. I uploaded a deck with only 3 slides, one of them being a general, open slide with a single element. I can clone that slide, but lets say I need a general slide with 3 elements, I cannot create that within SS2.0. If I upload a new version of the slide deck to the same Snapshot I'm working on, it overwrites all the customizations I already made, so I have to create and customize a new Snapshot, simply to add an additional slide. That's a lot of effort.

I realize that's more of a Snapshot issue than Success plan, but thought I'd call it out.

Additionally - SS2.0 doesn't appear to yet be supported as an Export option from within Success Plan - it only works when you export from the C360, Success Snapshot tool. I assume that's coming soon?

On the 1st ask, we want to move out of layouts (which we tried to do in SS 1.0). However, the ask is valid and we can try to retain the configurations you have done when you add additional slides to a PPT and upload it again.

For the 2nd comment, this is Success Plan's direct PPT export. Its a hardwired export with limited functionality. If you added Success Plan to a Success Snapshot (2.0), it automatically gets added (or asks to select one when there are multiple Success Plans per account) when you export from 360. Integration here would make sense once more exports happen via Success Snapshot 2.0 than via the hardwired route. @aditya_marla

On 2nd - the Success Plan's direct PPT export relies on Success Snapshots though. And according to this document, "Gainsight strongly recommends you to use Success Snapshots 2.0 as a primary method for creating Success Snapshot template."

When you click on Share Plan and see an option to Export to PPT, but then you get an error because there are no Success Snapshots available, (because Gainsight is moving away from SS 1.0 in favor of SS 2.0) can you not see what a poor end user experience that is?

Either integrate the Success Plan hardwired export to use Success Snapshot 2.0 or remove the hardwired Export to PPT option within Success Plan and require the use of the Export from C360.

It is confusing in the state it is currently in.

Exactly what you said!

We just want to do that with minimal disruption to end user experience for the users who are using SP PPT export. It shouldnt be the case where they suddenly have to ask their admins to configure a SS 2.0 just because we just launched SP support in SS 2.0. Confusion is because of the transition state.

Exactly what you said!

We just want to do that with minimal disruption to end user experience for the users who are using SP PPT export. It shouldnt be the case where they suddenly have to ask their admins to configure a SS 2.0 just because we just launched SP support in SS 2.0. Confusion is because of the transition state.

Ok - then how long is the transition state? Because for customers are just beginning to use Success Plans, this is a frustrating problem.

I just got feedback from our CSM leadership that Gantt Charts is a huge priority for us. I'm looking forward to an updated release data for the Gantt Chart Export Feature.

Thanks @todd_massey_e05fab for posting. We want to embed Gantt Chart in Success Snapshots and this is definely on our short-medium term roadmap. I will update this thread once we pick this up

Hello @rakesh, thank you for these enhancements. The new functionality is improved. I am pleased to see plan overview (description), action plan, due date, status, priority, open/total tasks added to the export. You've checked many of the items off my list, and I'm also eager to have Gantt chart functionality. Thank you!!

The biggest area of opportunity I see with the new export is the sort order of objectives. In the objective overview slide, I can tell they are ordered alphabetically, but in the proceeding slides with objective and tasks, they do not match the overview slide order. This is confusing. We would like to have the ability to command the order of the overview slide and proceeding slides by things like due date, status, open task count, etc.

I tested re-sorting the objectives in the success plan prior to export to see if this made a difference in the order, but it does not. I would love to see the ability to sort in the success plan and have the export follow the sort order.

One other item to note is that in the old success plan export from success plan, we had some plan-specific graphs showing objectives and tasks by priority. I attempted adding a report graph to the new snapshot 2.0 template, but the data came through as global, not specific to the plan or client. How is the report addition to be useful if it is not commanded specific to the client or success plan the user is exporting?

Again, thank you for the enhancements! We look forward to further evolution of this feature.

Hi @rakesh - just FYI, there is one more key piece of functionality the team has pointed out. We would like the ability to include Category in the success plan export tables. I created a separate community post here:

https://community.gainsight.com/conversations/success-nnapshots-20-category-5d726c5b762ed66d4d32c1d6

Hi @rakesh - one more piece of feedback that came from our team was to show the closed tasks in italics or otherwise designate from the open ones.

@erikallen and @lauren_kennedy just FYI - enhancements requested for Success Snapshots 2.0

Thanks Sierra for the posts.

For the first one, you can include any field you want by editing the report. I also answered your separate post.

Adding Gantt charts is on the roadmap. On the order of the reports data, can you try applying ranking to the respective reports on the field you want? (these tables are actually reports in Report Builder)

On the other ask(closed tasks in italics), I will check the feasibility of the ask with the team first.

On the old success plan charts, as you mentioned, there is a gap here where these charts do not get filtered to a Success Plan.

Are these charts really useful? I would love some more info on the benefits of the charts.

Meanwhile, I will try to see if we can achieve what we had with SP PPT export.

Hi @rakesh thank you for your replies and assistance.

The most critical outstanding item is around sort order of objectives and tasks. I tried to sort using ranking, but the only type of ranking for any field in the reports is Top N or Bottom N records. Even if the objectives were ordered by something like due date, how would the separate task report map to the objective order?

Agree.