I’d love the ability to create “Views” on the People section in C360 the same way we can create different views in Timeline & Cockpit. A majority of our outreaches and engagement activities are done based on roles defined at the contact level, and our CSMs are asking for a way to see that subsection of contacts from the People level on the account.
At present, there is no way to save or configure a view on the People section, so our workaround has been to add filters to see the contacts in the role group you’re looking for. This is painful for the CSM to have to do this action every time, especially when they have to filter on multiple fields. Enabling the creation of views in this section would avoid them having to pull a separate report or filter themselves.