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New Idea

Configurable Filter on People- Create Views

Related products:CS C360 & R360 & P360

I’d love the ability to create “Views” on the People section in C360 the same way we can create different views in Timeline & Cockpit. A majority of our outreaches and engagement activities are done based on roles defined at the contact level, and our CSMs are asking for a way to see that subsection of contacts from the People level on the account.

 

At present, there is no way to save or configure a view on the People section, so our workaround has been to add filters to see the contacts in the role group you’re looking for. This is painful for the CSM to have to do this action every time, especially when they have to filter on multiple fields. Enabling the creation of views in this section would avoid them having to pull a separate report or filter themselves.

8 replies

bradley
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  • Expert ⭐️
  • 1133 replies
  • September 6, 2023

@kate_wigglesworth beat me to this by minutes! Uncannily I was in the middle of writing up this exact request when I saw you posted this in the Slack community!

 

100% aggree with this - CSMs can filter but they don’t have a way to save their view or create multiple ones. Admins should be able to set default views, but CSMs should also have the ability to create their own view(s) to save so they can navigate contacts as best works for them.

 

If we were to create a regular tabular report that’s pre-filtered, or even a series of reports, we’d lose the functionality of the Persons section of the 360.


heather_hansen
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 955 replies
  • November 27, 2023

Running into this now too.  Our teams are asking for views of stakeholders, exec contacts, etc, so would be nice to be able to create some additional views to make that possible.  Also, agree with @bradley that creating a separate related list isn’t a good workaround since you lose the functionality of the Person section. 


darkknight
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  • Expert ⭐️
  • 1981 replies
  • November 27, 2023

💯💯💯💯💯💯💯💯💯💯💯💯💯💯


priscilla.torres
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I’m surprised this isn’t a functionality, and is a big ask from our CSM’s. Would love to see this implemented.


heather_hansen
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 955 replies
  • March 19, 2024

@bradybluhm People custom views


bradybluhm
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  • Gainsight Employee ⭐️⭐️
  • 45 replies
  • March 27, 2024

@rahul_prayakarao   With our P360 release and an emphasis on managing people data and keeping it clean for easier use by end users, I think this feature would fit in nicely to the roadmap.


markglenwalker

We also have this need. There is a type of person that our CSMs most frequently contact. We want to maintain other people in the People section, and at the same time make it easy to identify this type of person. Today, the CSM has to add the filter and re-add each time they visit the People section. CSM’s have complained about having to do this repeatedly. Having custom views like we have in Timeline and Cockpit would really help our team.


Shilpa Gumnur
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  • Gainsight Employee ⭐️
  • 87 replies
  • August 20, 2024

Hi All,

We are working on something similar to the suggestions above that will allow the CSMs to create different groups of Person records based on their preferred criteria for their book of business and for now we have built a capability allowing to send emails to these groups(include these groups as the recipients easily in Email Assist)

We are planning to introduce this functionality as a widget in GS Home and @samarth along with the Product Ops will soon reach out for beta enrolment.

 

Thanks,

Shilpa


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