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Multi-select dropdown list in Rules Engine : allow IS NULL or IS NOT NULL

Related products:CS Rules Engine
  • March 29, 2023
  • 5 replies
  • 70 views

When building a Rule, allow to choose IS NULL / IS NOT NULL as values for a multi-select dropdown list. At this stage we can only include values or exclude them and it implies that there is necessarily a value in the field, when i reality we just want to say “this property is null”. 

Can you please review this feature ? 

Thanks

5 replies

  • Author
  • Contributor ⭐️⭐️
  • March 29, 2023

@BVirodhula FYI


alizee
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • November 8, 2024

Recurring frustration 


angela_domenichelli
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • July 7, 2025

Multi-select operators are very limited which prevents our ability to use them in logic throughout the platform, particularly looking for a NULL value.  Please improve this!


dayn.johnson
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • July 8, 2025

Dealing with null values in evaluate steps is already enough of a challenge. Please give us the operators to make it feasible without jumping through hoops.


manda.edmonds
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  • Contributor ⭐️⭐️⭐️
  • August 14, 2025

Any update on this?  This continues to be something that uses far more resources than necessary when trying to build out a rule!