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Can we support to redirect the Email notifications for connector jobs to salesforce

Related products:CS Other Features
  • September 5, 2022
  • 2 replies
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  • Gainsight Employee ⭐️
  • 8 replies

Email notifications for connector jobs are redirecting to only the Direct NXT login.Can we support to redirect the Email notifications for connector jobs to salesforce as well.

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  • Contributor ⭐️⭐️⭐️
  • 16 replies
  • November 9, 2023

Would love an update on this and whether or not this is set to be addressed. Our default notifications are set to resolve to SFDC and it is indeed problematic that the setting does not impact notifications from Rules and Connectors. 

As an SFDC customer who is logged in and working solely in SFDC, critical error messages on Rule and Connector failures should be resolving to SFDC if that is what we need.

The fact that the link resolves to the incorrect system is an impediment to our due diligence and effective followup.

For us, this is a business critical issue to easily address any errors in Rules and Connectors

 


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  • Contributor ⭐️⭐️⭐️
  • 16 replies
  • November 9, 2023

Update on the above - this only applies to Connectors. 

Contact GS support to have rule notifications resolve to SFDC.  (thanks GS Support) 


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