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Private Messages: Enable attachments

Related products:CC Private Messages
  • May 11, 2018
  • 7 replies
  • 158 views

bjoern_schulze
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For service-oriented communities it's a regular occurrence to move a conversation to private messages in order to obtain customer information or data. Right now it is not possible to attach images (the WYSIWYG editor isn't activated for private messaging), PDFs or any other file types to a private message.

We would like to be able to have attachments for the standard file types (jpg, png, pdf, txt) enabled to private messages.

7 replies

Suvi Lehtovaara
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Any news about this one @Yoeri ? :relaxed:


daniel.boon
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  • Helper ⭐️⭐️⭐️
  • April 28, 2021

Hi @Suvi Lehtovaara and others. We don’t have any updates around this idea at the moment. Although we’re considering some minor investment in private messages this year, it’s more likely we’ll tackle needs that we perceive as more fundamental - for instance, improving user safety on the platform, along the lines of the following idea.

 


timcavey
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  • Helper ⭐️⭐️
  • April 28, 2021

I heard the PM editor tool was going to match what we have on the front end comments section. Have I been had, @daniel.boon :joy:


  • June 11, 2021

Attachments (and a full WYSIWIG) are so critical when helping customers troubleshoot application issues as it enables them to share screenshots, videos, etc. of their issues in a non-public forum. Personally feel this needs more support as a priority.


  • Helper ⭐️
  • September 24, 2021

Attaching files/images in DMs is so important!


  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • August 5, 2022

@Julian our users are really starting to request this - would this be on roadmap any time soon? Supporting what @Scott Baldwin and others says above: this is important


  • Contributor ⭐️⭐️
  • January 22, 2025

Hello! Our members are very interested in this. As one of them put it, being able to DM images will help to “relay messages, communicate, and collaborate in this community.” Really hope this feature gets actioned!