Set up advanced sort order of articles in Knowledge Base categories

Yes, voting. Our customers want to view articles by created date to make sure they did not miss the latest ones 

YES! I had a question about this, so I’ll link to this idea. Exactly what we need - let me decide the default sorting order (even just switching it to newest first would be nice!)

Hey all, thanks for sharing your idea! Love to see the discussion going on here :)

The knowledge base was designed and built in a way that community managers have full control around the content in knowledge base, and they are able to order the articles in a logical way. 

There is a way of sort articles in subcategories using drag-n-drop, but this is very inconvenient when you have a lot of them.

@Irina Chernega how do you sort articles now? what would you expect instead? 

It would be useful to have an ability to set up the default sorting of articles in a category:

1. by Published date (acsending/descending)
2. by a number of views, replies, helpfulness, etc.

This sounds like a sorting option in destination, so that end user can sort the articles themselves. Is it correct? 

Another related question: how often do you update your knowledge base articles? 

 @xiaoyu-shen,

how do you sort articles now? what would you expect instead? 

how often do you update your knowledge base articles? 

The only possible way is to sort them manually, or, as you named it, order the articles in a logical way. 

We don’t do that because we publish a new article each day. Sometimes a few of them. So for now, we need to reorganize from 90 to 40 articles in each category… But we just need to have the most recent at the top.

Other of your customers may need to set up the sort order by the relevance. Or any other way: a lot of options here.

This sounds like a sorting option in destination, so that end user can sort the articles themselves. Is it correct? 

No, we would like to have and ability, for example, to set up a category default sort order. As for the end-user sorting, it would be also a nice option to have: there is no way to do this on the Search page, or in the KB category. But at first, there is a need to expose the Created Date, see

• Expose knowledge base article created date on the category page Parked
• 2 Votes

Any update on this one? We’re basically dragging new topics to the top every time we publish them.

Keen to see this in Insided; for Knowledge and Community articles. Any ETA on the change?

Yes please - it’s important for keeping things looking current and vital.

Just checking in on this. I’m still dragging things to the top after they are posted, since we use the Knowledge Base for our product updates and release notes. I’d love to have this as a choice or I’d rather have everything be newest to oldest by default. 

Would love this! We just migrated to InSided and have thousands of articles in some of our Knowledge Sections. It would be nice to see have the newer ones at the top! 

Are there any updates on this? We are dragging new articles to the top after posting and it could be a huge manual lift for us if this was automatic. Thanks!!! 

It is a huge manual lift and it would be so helpful if it was automatic. 

Newest to oldest would already be an upgrade for us too:)

Hi all! Thanks for your patience around this problem you’ve been facing. We will be working to solve this problem for you soon with the new 3-level KB hierarchy. 

Here’s a sneak peek into the new experience:

Do let us know what you think or if you have any suggestions. Alternatively, you can use this link to schedule a call with me to discuss this enhancement.

Hi @Sudhanshu , this would already solve our issues! Looks great!! Thanks for keeping us in the loop.