Currently, we (admins) are able to log in as a different user via Salesforce in order to troubleshoot but this is not a feature in NXT. We are planning on moving some of our users who do not need Salesforce licenses to Cloud only access which will vastly limit the amount of troubleshooting I can do on my end when end users have issues. It’d be great if this feature was available for super admins in NXT.
Released
Ability for Admin to Login in as a User in NXT
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+3Yessssss please! This is huge to solve pain points and troubleshoot user issues!
1 person likes this
+1 for the feature. Will result in fewer requests going up to GS Support if we can get this.
-JJ
+4yes, yes, YES- this feature would be so helpful with troubleshooting! We’re finding a huge time-suck on our admins immediately post-NXT migration is around getting on calls to share screens when 80% of the issues are users getting used to the new UI and things we as admins could fix in less than 5 mins if we were able to login as the end-user. Will be keen to hear when this is prioritized!
+2Hi
Do you have an update for us on if this will be in the 2024 roadmap?
Jenn
+6I’m bumping this again. Add me on to the pile of people who are looking for this ability.
1 person likes this
+4Neha Gupta wrote:
Thanks and regards,
Neha
Is this actually on the roadmap still? It’s clearly a very popular ask.
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Joining the chorus. We are almost exclusively Gainsight Cloud based and cannot use SFDC to accomplish this. Is this actually still on the roadmap?
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New Idea→Development
Hello everyone! Exciting news—just a heads-up that we're gearing up to launch this item in Q2. Stay tuned for more updates!
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+2Just got here in the right time! 😁 thanks for the update Kartheek!
I’d +100 this if I could!
Are there any known workaround for this? Someone suggested I look into permission bundles to help troubleshoot, but I’m not sure which bundle I should leverage. Any advice would be appreciated!
Thanks!
Alex
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