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acote
acote
Helper ⭐️
June 16, 2021
Released

Ability for Admin to Login in as a User in NXT

Related products:CS Authentication & User Management
  • June 16, 2021
  • 38 replies
  • 1159 views

Currently, we (admins) are able to log in as a different user via Salesforce in order to troubleshoot but this is not a feature in NXT. We are planning on moving some of our users who do not need Salesforce licenses to Cloud only access which will vastly limit the amount of troubleshooting I can do on my end when end users have issues. It’d be great if this feature was available for super admins in NXT.

      38 replies

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      kmleasure
      kmleasure
      Contributor ⭐️⭐️
      January 10, 2022

      Adding my +1 here as well!

      sarahmiracle
      sarahmiracle
      VIP ⭐️⭐️⭐️⭐️⭐️
      February 3, 2022

      +10000

      Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
        donnajfuchs
        Contributor ⭐️⭐️⭐️
        February 3, 2022

        Yes please! We waste time with me getting on zooms with select users and asking them to show me what they see.

          spencer_engel
          spencer_engel
          Expert ⭐️
          February 4, 2022

          +1. This would be a win-win for Gainsight as a company too because it would simplify admins’ lives while also deflecting untold amount of support tickets.

            anirbandutta
            anirbandutta
            Expert ⭐️
            February 7, 2022

            @Neha Gupta  anything latest we are able to share here?

            It's an opportunity for engagement
              GreenerDLR
              Contributor ⭐️
              February 22, 2022

              It would be great to have an update on this enhancement.  It’s critical for managing the user experience.  Our presentations and training materials are through the lens of the admin user license, which does not represent the user accurately.  If there is an update on a specific release date that would great.  This will be a key feature for our team!

              anirbandutta
              anirbandutta
              Expert ⭐️
              February 23, 2022

              It would be great to have an update on this enhancement.  It’s critical for managing the user experience.  Our presentations and training materials are through the lens of the admin user license, which does not represent the user accurately.  If there is an update on a specific release date that would great.  This will be a key feature for our team!

              This item is not prioritized yet. The PM will share idea of timelines when there is a little more clarity.

              It's an opportunity for engagement
              sacha
              sacha
              Contributor ⭐️⭐️⭐️⭐️⭐️
              February 24, 2022

              This will be beautiful.

              suryanarayana
              suryanarayana
              Helper ⭐️
              October 20, 2022

              It would be great to have an update on this enhancement.  It’s critical for managing the user experience. 

              Inguva Suryanarayana
                romihache
                romihache
                VIP ⭐️⭐️⭐️⭐️⭐️
                February 8, 2023

                I’m subscribing to this thread!
                Troubleshooting issues, avoiding back-and-forth of screenshots, confirm if the permissions bundles were configured as expected and I can go on and on...We would love to see this feature implemented!

                Continuous improvement is better than delayed perfection
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