Ability for Admin to Login in as a User in NXT

+1, much needed! 

+1, interested in this as well

We have acknowledged the feature. We are yet to prioritise it in our roadmap. Will keep you posted on this.

+1 as a veteran software admin who’s new to gainsight but has worked in more than a few systems this has been a HUGE pain point for me as I help troubleshoot user issues. This feature would save me, and im sure many other admins, so much time. 

​​​​​​+1 for sure! makes troubleshooting and validating solutions to different problems so much harder to not have a way as an admin to log in as. Thank you for considering it! Out of interest, what does “acknowledged” mean? Yes, we recognize it as a need,  but not planned? If there is a landing page that explains what each of the idea statuses mean, I’d appreciate a link

Yessssss please! This is huge to solve pain points and troubleshoot user issues!

+1 for the feature.  Will result in fewer requests going up to GS Support if we can get this.

yes, yes, YES- this feature would be so helpful with troubleshooting! We’re finding a huge time-suck on our admins immediately post-NXT migration is around getting on calls to share screens when 80% of the issues are users getting used to the new UI and things we as admins could fix in less than 5 mins if we were able to login as the end-user. Will be keen to hear when this is prioritized! 

Hi @Neha Gupta I’m not and cannot be a Salesforce admin so I’m always having to bug a team member to log in as a GS user. As one of the admins for our Gainsight instance it feels standard to be able to log in as a user as I troubleshoot or when building things out and wanting to test them before roll out - other than having to ask users to send a screenshot of what they see or to make sure my C360 admin layout view is the same as our CSM and SAM layout.

Do you have an update for us on if this will be in the 2024 roadmap? 

I’m bumping this again. Add me on to the pile of people who are looking for this ability.