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acote
acote
Helper ⭐️
June 16, 2021
Released

Ability for Admin to Login in as a User in NXT

Related products:CS Authentication & User Management
  • June 16, 2021
  • 38 replies
  • 1159 views

Currently, we (admins) are able to log in as a different user via Salesforce in order to troubleshoot but this is not a feature in NXT. We are planning on moving some of our users who do not need Salesforce licenses to Cloud only access which will vastly limit the amount of troubleshooting I can do on my end when end users have issues. It’d be great if this feature was available for super admins in NXT.

      38 replies

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      spencer_engel
      spencer_engel
      Expert ⭐️
      March 22, 2024

      @narayanan_s @obarrette @matthew_lind, We are putting it in our roadmap. We will definitely get back to you with more updates on this.

      Thanks and regards,
      Neha

      Is this actually on the roadmap still? It’s clearly a very popular ask.

        joshmanuel
        Contributor ⭐️⭐️
        March 22, 2024

        Joining the chorus. We are almost exclusively Gainsight Cloud based and cannot use SFDC to accomplish this. Is this actually still on the roadmap?

          Molly.McQ
          Molly.McQ
          Helper ⭐️
          May 30, 2024

          @Neha Gupta, do you happen to have any updates? 

          Scientia potentia est
          Kartheek
          Gainsight Employee ⭐️
          Kartheek
          Gainsight Employee ⭐️
          June 26, 2024
          New Idea→Development
          Kartheek
          Gainsight Employee ⭐️
          Kartheek
          Gainsight Employee ⭐️
          July 9, 2024

          Hello everyone! Exciting news—just a heads-up that we're gearing up to launch this item in Q2. Stay tuned for more updates!

            gsferracini
            gsferracini
            Contributor ⭐️⭐️
            July 9, 2024

            Just got here in the right time! 😁 thanks for the update Kartheek!

            Sys Admin | RD Station
            Kartheek
            Gainsight Employee ⭐️
            Kartheek
            Gainsight Employee ⭐️
            August 5, 2024
            Development→Released
              ashapiro
              ashapiro
              Contributor ⭐️⭐️
              March 17, 2025

              I’d +100 this if I could! 

              Are there any known workaround for this? Someone suggested I look into permission bundles to help troubleshoot, but I’m not sure which bundle I should leverage. Any advice would be appreciated! 

              Thanks!
              Alex

              Alexandra Kynoch
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