Skip to main content
LPortalupi
LPortalupi
Helper ⭐️
March 5, 2019
Parked

Ability to add hyperlinks to private messages

Related products:CC Notifications & Subscriptions
  • March 5, 2019
  • 17 replies
  • 369 views
It would be great to be able to include hyperlinks in private messages instead of just the URLs.

This looks nicer for the recipient, especially if the URLs are long and if we're sending several links in one message.

In addition, it would allow us to share customized URLs for tracking without compromising the quality of the link display. For example, we've set up automatic messages to reach community members with specific ranks. These messages include a link inviting the recipient to respond to a thread in the community. We want to know how many people actually clicked on the link they received in their message. We can use bit.ly or another link tracker to do this, but sharing a bit.ly URL with a member doesn't look as professional as sharing a hyperlink.

    17 replies

    Julian
    Julian
    Gainsight Employee ⭐️⭐️⭐️
    August 25, 2020

    Hi @jillrossco & @Fescholz.

    Again sorry for the delay, but it hope it was worth the wait: My colleagues have confirmed to me now that you are able to use hyperlinks in private messages again. Depending on where you want to send a hyperlink, there are two ways how to add a hyperlink.

     

    In a regular private message

    You can use bbcode to enter a hyperlink. Simply use this format and it will work:

    [url="https://google.com"]Here's a link[/url]

    In a rank up notification

    Here you need to use HTML:

    <a href="url">link text</a>

     

    Of course I’d like us to make this more straightforward and easier to use in the future, but personally I am quite happy that this has been restored so that we can send better looking private messages again!

     

    Also copying in @Monique & @LPortalupi as I think you will find this relevant and I don’t want you to miss out on it. ;)

    I follow my nose, it always knows
      Marion Frecaut
      Helper ⭐️⭐️⭐️
      August 26, 2020
      Updated idea status Open → Delivered (Partially)
      lila_meyer
      lila_meyer
      Gainsight Employee ⭐️⭐️⭐️
      August 27, 2020

      @dan_at_community @Sairam FYI, you can now add hyperlinks in PMs using bbcode or HTML.

      Lila Krutel, Dir. Global Education Services
      Marina Perminova
      Marina Perminova
      Helper ⭐️
      December 8, 2020

      Please-please-please let us add URLs to private messages that will look as hyperlinks right away :pray_tone2::pray_tone2::pray_tone2:

      It’s a pain at the moment :sob:  

        Casstastr0phee
        Casstastr0phee
        Contributor ⭐️⭐️⭐️⭐️⭐️
        January 7, 2021

        I feel kind of dumb to ask this...but how does the bb code work in a PM? Am I suppose to be able to copy text or use something to add into PM to make it work? Definitely feel like a link feature in PM would be VERY helpful...

        I follow Julian's nose, it always knows
        Casstastr0phee
        Casstastr0phee
        Contributor ⭐️⭐️⭐️⭐️⭐️
        January 7, 2021

        I feel kind of dumb to ask this...but how does the bb code work in a PM? Am I suppose to be able to copy text or use something to add into PM to make it work? Definitely feel like a link feature in PM would be VERY helpful…

        Just following up (to myself, mostly but in case others find it helpful) that I googled bbcode and it worked in messages. I used: 

        [url=”http://linktourl.com] Visit this link[/url]

        I follow Julian's nose, it always knows
          Gabolino
          Gabolino
          Helper ⭐️
          January 27, 2021

          Hey @Casstastr0phee , thanks for sharing that. Are you using this workaround via the front end ? It doesn’t work for me. 

          Casstastr0phee
          Casstastr0phee
          Contributor ⭐️⭐️⭐️⭐️⭐️
          January 27, 2021

          Hi @Gabolino! 

          Yep, I use this in the front end (only in Direct Message) and it works. I made a mistake in my above code by adding a “ in the url (@Julian think you can edit that out?). 

          When I need to add a url in a Direct/Private message, I do:

          [url=link] words that will be hyperlinked [/url]

          Hope that helps! 

          I follow Julian's nose, it always knows
            Maayan K
            Maayan K
            Contributor ⭐️⭐️⭐️⭐️
            August 25, 2022

            @Julian are their plans to provide a better experience soon? found out too late that link don’t go through is a clickable manner :(

             

            In the sweet spot between Tech & Biz I ride
              beneditacss
              Contributor ⭐️⭐️⭐️
              October 12, 2022

              @Julian do you know of any updates here? thanks!

                Show more replies
                Terms & ConditionsAccessibility statement