Skip to main content
ganesh
ganesh
Contributor ⭐️⭐️
September 1, 2016
New Idea

Ability to add rich formatting in Gainsight text (CTAs, tasks, descriptions, etc.)

  • September 1, 2016
  • 33 replies
  • 596 views
On behalf of a customer - it would be great to be able to have rich formatting available in Gainsight. Bolding, underlining, coloring, type face, indenting, bullets, etc-- things that will make playbook tasks jump out or link to additional materials. Currently, this can be done in a text app and then copied and pasted in. But it does not translate well and it looks poor aesthetically (haphazard).

Thanks!

      33 replies

      Show previous replies
      darkknight
      darkknight
      Expert ⭐️
      April 19, 2018
      That’s a creative idea and may save some time - but agreed it isn’t a solution. It’s disappointing that something that so basic - that was originally requested 2 years ago - has yet to be fixed.
      Jeff Kirkpatrick
        dstokowski
        dstokowski
        Gainsight Employee ⭐️⭐️
        March 26, 2019
        @aditya_marla

        andorfuhrer
        andorfuhrer
        Helper ⭐️
        May 20, 2020

        Any update on this request?  I know with GS Horizons, there is an overhaul to the cockpit view.  Has rich text formatting in playbooks and possibly CTAs been incorporated to GS Horizons?   Is there an ETA at all?

         

        Thanks

        a.

        AF
        aditya_marla
        aditya_marla
        Helper ⭐️⭐️⭐️
        June 4, 2020

        Hi @andorfuhrer 

        In NXT the rich text formatting is possible in playbook task descriptions as well as in the CTA comments

        Regards

          andorfuhrer
          andorfuhrer
          Helper ⭐️
          June 4, 2020

          Happy its in NXT but also sad its just in NXT.  Thanks for the reply!

           

          A.

          AF
            kelly
            kelly
            Helper ⭐️⭐️⭐️
            February 17, 2021

            @aditya_marla this is available in manual task creation and playbook creation, however it is not available in JO. Is there an ETA on when rich text will be available in the Create CTA function within Programs?

              andorfuhrer
              andorfuhrer
              Helper ⭐️
              February 17, 2021

              When will rich text be available in GS SFDC version?

              AF
                sai_ram
                sai_ram
                Expert ⭐️⭐️
                March 3, 2021

                When will rich text be available in GS SFDC version?

                @andorfuhrer SFDC rich text is not in our road-map for now. I will once again conform with the product on this. Thanks for brining this up.

                HollySimmons
                HollySimmons
                Helper ⭐️
                March 4, 2021

                Also would like to be able to do this for CTA’s created via rules engine and programs

                  sriram pasupathi
                  sriram pasupathi
                  Helper ⭐️⭐️
                  May 31, 2021

                  @kelly @HollySimmons We don’t have any immediate plans to have that capability in JO. We will try to resolve this rules engine since rules engine CTA action revamp in planned in our roadmap in next 2-3 quarters.

                    Show more replies
                    Terms & ConditionsAccessibility statement