Ability to add rich formatting in Gainsight text (CTAs, tasks, descriptions, etc.)

Hello,

This is yet a major pain point in GS building playbooks for me. I have spent a lot of time going back and forth trying to fix the task description within playbooks without luck. I will often copy/paste the text be each playbook into notepad before building in a GS playbook.

When manually typing task description there is not an issue with formatting with me, but this is not my typical workflow to build playbooks. I will first build playbooks in excel to visualize everything that needs built prior to bringing it into GS as a playbook. My workflow today is to build the playbook in excel, copy/paste everything one at a time into notepad, and then bring it into Gainsight. It’s an extra step that shouldn’t be needed, but the formatting issue is a major pain point yet and we are currently using NXT.

If anyone has found a better way of building playbook adding task descriptions without the formatting issue in NXT I’d love to hear what you’re doing.

Thank you!

@sriram pasupathi for latest on this thread

Checking in for an update.

Horizon Rules has been a major update to rules engine, but I see it still does not have a rich text editor in the Create CTA action.