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Contributor ⭐️
November 1, 2022
Released

Ability to associate timeline entry to Success Plan

Related products:CS Timeline & Activity Tracking
  • November 1, 2022
  • 18 replies
  • 619 views

Our CS team monitors adoption, risk, ROI, etc. through Success Plans. It would be extremely helpful to their workflow to be able to associate Timeline Activities to a Success Plan (instead of just a CTA, Company, or Relationship), especially when creating a Timeline Activity from something like the GS Zoom App.

18 replies

bradley
Expert ⭐️
October 21, 2025

Is there any update on this?

brlayman2583
Helper ⭐️
November 10, 2025

Adding to this thread as well. We desperately need a better way of associating TL records to SPs beyond logging from within a success plan. Another example of a common enough use cases is moving activities between SPs. We don’t have a way of doing that and retaining data at the same time. 

What’s the status on getting something developed? 

mattmarcsmith
Helper ⭐️
January 14, 2026

Adding my +1 to this. Adding an option to associate existing Timeline entries to a Success Plan is a key feature. Not only for the reasons already explained above, but also in the scenario of a Success Plan being created after a Timeline entry and deciding that a particular meeting or email is pertinent to the Success Plan and then wanting to associate it.

 

Regards,

Matt Smith

spencer_engel
Expert ⭐️
June 10, 2026
Updated idea statusNo StatusAcknowledged
Idea merged into:

All the votes from this idea have been transferred.

Which idea is the one we should be upvoting? This one with recent comments, or the linked one here with a few more upvotes? It’s unclear to me (plus they’re both marked “Open.” Either way, this is sorely needed.

mattmarcsmith
Helper ⭐️
June 11, 2026

I think we’re good either way, ​@spencer_engel. 😁

This is already available in preview (you can email Support with the subject of “On-Demand Enablement - Timeline: Associate Timeline Activities with Success Plans” to get this turned on for your tenant early) and will be on general release mid-July if I am not mistaken.

I have already turned it on and can confirm that it works as expected.

ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
July 22, 2026
Updated idea statusOpenDevelopment
ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
July 22, 2026

This feature is already available to all customers on demand, raise a support request if you want to enable it in next two weeks. General Availability (GA) is scheduled for end of July.
Success Plans can be added as Associated Record to a Timeline activity created on a Company and Relationship, similar to CTA. 

ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
August 4, 2026
Updated idea statusDevelopmentReleased