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Erseburse
Erseburse
Contributor ⭐️⭐️⭐️⭐️
February 24, 2021
Released

Ability to Configure Custom Timeline Views for End Users

Related products:CS Timeline & Activity Tracking

There was a recent update to allow admins to configure custom views for cockpit for End Users. When will this awesome feature be available for timeline? Would be great to set these up ahead of time to reduce burden for CSMs who wont know how data is organized in Gainsight to select fields,

 

Thanks!

    28 replies

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    February 24, 2021

    @Erseburse Thanks for sharing this with us! I am will confirm the road-map on this and get back to you. 

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    Chirag
    Chirag
    Helper ⭐️
    March 2, 2021

    Hi @Erseburse , This is a nice idea, I’ll add it to the roadmap. But ETA is not yet decided. 

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      darkknight
      darkknight
      Expert ⭐️
      July 1, 2021

      +1

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      Jeff Kirkpatrick
      Robert_DeLaO
      Robert_DeLaO
      Helper ⭐️
      July 1, 2021

      ​​​​​​+1 this would be great to highlight different types of timeline activities for our CS teams vs Sales teams, etc. 

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        john_apple
        john_apple
        Expert ⭐️
        July 6, 2021

        The only workaround I’ve seen is having a SFDC admin login as the user in SFDC, go to NXT, add a new filtered view to their C360. It scales terribly

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        donnajfuchs
        Contributor ⭐️⭐️⭐️
        September 8, 2021

        This would be so nice to have!!

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        sarahmiracle
        sarahmiracle
        VIP ⭐️⭐️⭐️⭐️⭐️
        November 23, 2021

        Would love to see this implemented.

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        Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
        soumitrasahu
        soumitrasahu
        Helper ⭐️⭐️
        December 7, 2021

        @sarahmiracle @donnajfuchs We will look into this and update once we have added it to our roadmap.

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          heather_hansen
          heather_hansen
          VIP ⭐️⭐️⭐️⭐️⭐️
          April 28, 2022

          @soumitrasahu any updates on this?  Would love to be able to set this up so that my teams can easily filter to just their activities.

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          keith_mattes
          keith_mattes
          Helper ⭐️⭐️
          April 28, 2022

          This resonates soo well with UI consinstency and uniform user exerpeice for the Gainsight tool overall.  As Admins and users, a common and consistent visual theme along with functionality would be ideal.

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          Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
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