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tracy_streetman
Contributor ⭐️⭐️⭐️
December 19, 2025
Development

Ability to Control Default Activity Type for AI Follow-Up

Related products:CS AI Followups
  • December 19, 2025
  • 2 replies
  • 39 views

Currently ALL AI Follow-Up logged activities are logged as ‘Meeting’.  This seems odd as activity types across many customers are likely used in a variety of ways.  The option to choose the default activity type (admin controlled) when AI Follow-Up Activities are logged seems like a natural customization option for Admins and it is not available.  

The ability to choose the default as ‘Call’ or a different custom type would benefit many.

While users do review the AI generated activity, currently they have to take an extra step to change the type as ‘Meeting’ is used differently across our user base.

2 replies

ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
September 17, 2026
Updated idea statusNew IdeaDevelopment
ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
September 17, 2026

This is scheduled for Sep ‘26 Release