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diane_morneau
Helper ⭐️⭐️⭐️
March 31, 2019
Released

Ability to edit a program name once active

Related products:CS Journey Orchestrator
  • March 31, 2019
  • 21 replies
  • 353 views
This may not seem like a big deal but as we grow and revise our publishing standards, it would be so helpful to be able to edit the name of a program that is active.

Yes, we can create a clone with the new name but we then lose the history of the participants.

21 replies

Expert ⭐️
July 15, 2021

Hello @clark_burris 

Phase 1 JO redesign  will be made for single step journey. Tentative timeline mid of Q3.

Helper ⭐️
November 16, 2021

Any updates on this feature?

 

A simple design would have been to associate each JO program to a sys_ID and have the system refer to that sys_ID, keeping the user friendly label editable at all times.

 

Why this is was not made from the get-go is beyond my comprehension.

anirbandutta
Expert ⭐️
November 17, 2021

@chethana , @PavanCh any teaser we can share? :)

It's an opportunity for engagement
dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
October 19, 2023

Could we get an update on this? Is this possible in the new advanced JO program builder? Either in the recent October release, or planned for the January GA release?

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
October 19, 2023

This also became even more important with the ability to sync emails to Timeline since it displays the program name. 

romihache
VIP ⭐️⭐️⭐️⭐️⭐️
October 20, 2023

+1! It’s important to keep the names relevant/up to date. Last time it happened I had help from support and they did it from the backend.

Continuous improvement is better than delayed perfection
Stuart
Helper ⭐️⭐️
October 20, 2023

+1! It’s important to keep the names relevant/up to date. Last time it happened I had help from support and they did it from the backend.

 

Thanks for sharing it’s possible in the backend Romi.  Not every instance starts out with a clear naming nomeclature; raising a backend request is ok for a one-time cleanup, but the ability to rename programs once active in the UI would bring the functionality in line with other features in the product.

 

🤞 it goes from acknowledged to in development soon!

rrobinson
Contributor ⭐️⭐️⭐️⭐️⭐️
November 3, 2023

+1 on this, forced to clone with a new name and edit then republish is poor user flow

-RR
vmallya
Gainsight Employee ⭐️
Gainsight Employee ⭐️
November 6, 2023

hello, we’re glad to inform that this feature is now available in the newly redesigned version of advanced programs, which is set to launch in the v6.39 release as an open Beta.

Vijay | PM | JO | Gainsight
vmallya
Gainsight Employee ⭐️
Gainsight Employee ⭐️
November 6, 2023
Acknowledged→Planned
Vijay | PM | JO | Gainsight