Ability to search through members database in the front end

Thanks for the clarification @Onomatopoeia! 

Awesome req. explanation for all of us @Onomatopoeia , a Huuuuuuuge requirement to simply locate people and their content from Search bar, and most definitely from Search Results page, and thank you @Sebastian for engaging! Btw, we already have a people’s directory to start with...

This is what I’m looking at /leaderboard ?

We would also like users to be able to search for other users. 

One business case is for our Account Managers. We are a B2B SAAS company and our Account Managers want to be subscribed to any user that is one of their clients.  They want to be able to search for user by company (custom user field) or at least be able to search for them by username so that they can see the profile page and subscribe to those users. This would allow our managers to understand what their customers are doing and saying in the Community so that they can understand engagement, sentiment, etc.

Currently there isn’t a way for Account Partners to get to the user’s profile page to subscribe if the user has not yet posted within the community. They can only find a profile page by clicking on the profile from a topic/reply.

Thanks for sharing this insight @Chelsea Roberts! We’ll make sure to reach out once we will start discovery on this improvement. 

Hi Chelsea!

This usecase (CSMs getting insights in their customer actions) is one of the primary reasons we’ve developed the Salesforce and Gainsight integrations! They can then get the information straight from Salesforce or Gainsight dashboards, without having to open the community:

Hope this helps, if you need any help setting these up, reach out to your CSM or Support!

I agree with a majority of the replies in this thread! Users should be able to search for other users whether its because they want to privately message each other or they want to search through a specific user’s discussions/replies for potential best practices or related use cases.

For example, if I’m a user and I know BobZ is great at custom coding or any other topic, I’d love to be able to search their name and look through their posts/replies to see any coding options that I’d like to add to my projects. This is especially helpful when I don’t know exactly what I am searching for but have a general idea. 🙂

This feature would be AMAZING for our community! Our community is private, and we have a lot of benchmarking use cases where if community members could see some iteration of a list of “Enterprise clients” they could reach out directly with questions rather than posting to the only the community. I think our users would find that they receive more relevant answers by being able to select the community member/s they are talking with.

We just launched our community this week and already this is a request that is being asked within the couple of days.  Any feedback on timeline if this will be part of your roadmap anytime soon since it’s been a request for 4 years now? It’s a top 10 feature request.

We’ve also recently launched our Community and having the ability to search through a member directory is a top ask from our CSMs for both their own reference and for their customers to look for users from other companies. Given how often this has been asked I really hope that this is prioritized in the not too far future!