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Hiewwaiy
Contributor ⭐️⭐️⭐️⭐️
September 17, 2018
Development

Ability to search through members database in the front end

Related products:CC Users & Roles
  • September 17, 2018
  • 44 replies
  • 701 views
Our customers would love to have the ability to search through the members database.
For example: they are looking for other members within the same workfield of with a certain expertise, so they can easily get in touch with them of follow them.

This feature would also be very helpfull to us as the community team:
For example: we can filter members by expertise, get in touch with them, build relationships with them and stimulate user generated content

We are a B-2-B software company. I am curious to see whether other (B-2-C) companies would also consider this feature as valuable.

44 replies

GabrielDocuSign
Contributor ⭐️⭐️⭐️
February 21, 2024

Hey @Sebastian!

Can you please provide an update on this? Thank you!

 

- Gabriel

Sebastian
Helper ⭐️⭐️⭐️
February 22, 2024

@GabrielDocuSign A full member directory not on the near-term roadmap, but we are considering an MVP for this to cater to the most basic needs of having a member directory. What would those be for you?

GabrielDocuSign
Contributor ⭐️⭐️⭐️
February 22, 2024

@Sebastian the need is just to have a way for users to search for each other via the existing search functionality. Posts from users with usernames relevant to your search terms should be included in the search results. That way if you know a username of another user you can search for it as well.

Sebastian
Helper ⭐️⭐️⭐️
February 23, 2024

Crystal clear, thanks @GabrielDocuSign 

sarahmasterton-brown
Helper ⭐️
April 18, 2024

My use case echo's that of @GabrielDocuSign To have the ability to find members via the search.

Every day is a school day
Molly.McQ
Helper ⭐️
December 3, 2024

I’m surprised this is still Open and not Under Development/Implemented, as it addresses a basic yet important need for fostering targeted collaboration and driving value from the product. Being able to view and search the member database to selectively follow members based on their name, expertise or contribution is essential for efficiency. Currently, discovering relevant users by chance is not effective, and as noted above, only members who have posted can be followed. 

This feature would not only enhance member-to-member collaboration across industries, but allows internal teams to readily find and follow each other, gaining better insight into associated community content. It would improve knowledge sharing and help teams stay informed about discussions, ideas, and best practices- leading to a more dynamic and productive community experience. 

Below are some additional use cases for reference: 

  • Internal team collaboration - a user can search for and readily follow fellow team members from their org to enhance awareness of relevant community content. This would help foster better alignment on discussions, shared initiatives, and industry-specific challenges, while also promoting knowledge sharing and collaboration on ideas, questions, or best practices. 
  • Connecting with regional or local users - a user looking to connect with others in their geographical region or any given geographical region could use the member directory or search function to filter members by location. This would be useful for in-person meetups, networking events, or region-specific discussions. 
  • Networking - a user interested in expanding their professional network could search for members with specific skills or experience. This would enable them to follow and connect with experts, growing their network for future insights and collaboration. This could also potentially facilitate mentorship or advisory connections. 
  • Identify industry-specific peers - a user can search the member directory to find others in the same industry, allowing them to ask questions or seek advice from members with similar challenges or expertise. 
Scientia potentia est
sarahmasterton-brown
Helper ⭐️
June 4, 2025

Any update on this one Gainsight? This would add so much value. Thanks

Every day is a school day
ALunod
Contributor ⭐️
July 7, 2025

Truthfully shocked that this hasn’t been implemented already - hoping it’s in the pipeline and coming soon!

jvdc
Expert ⭐️
February 18, 2026

Hey any news ? I was under the impression this was going to be studied as a new development :-)

Helper ⭐️
February 23, 2026
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