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natalie_howell
natalie_howell
Contributor ⭐️⭐️
September 11, 2017
Closed (Duplicate)

Ability to update multiple timelines at once?

Related products:CS Timeline & Activity Tracking
  • September 11, 2017
  • 25 replies
  • 454 views
I have over 40 clients in GS and often make an update to multiple client sites at once. Is there a way to mass update the accounts in GS with the changes made? We are encouraged to keep notes in GS for our clients but if I have to go into 40 Timelines to post the exact same update, it is ridiculously time consuming. Suggestions?

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    ChiragJ
    Gainsight Employee ⭐️
    ChiragJ
    Gainsight Employee ⭐️
    June 24, 2026
    Updated idea statusNew Idea→Open
    ChiragJ
    Gainsight Employee ⭐️
    ChiragJ
    Gainsight Employee ⭐️
    June 24, 2026

    Hi everyone, I’d love to get a pulse on this request! With our Gainsight CS MCP supporting Timeline interactions and soon will have bulk update capabilities, we're curious — how much of a need do you still have for updating multiple Timeline activities in bulk from UI?

    Would MCP cover your use cases, or is there still a gap that needs to be addressed? Drop your thoughts below!

    Erika
    Contributor ⭐️⭐️⭐️
    June 25, 2026

    MCP is not anything our company would be able to implement any time soon, so our team would still find it useful to be able to update multiple timelines at once. 

      ChiragJ
      Gainsight Employee ⭐️
      ChiragJ
      Gainsight Employee ⭐️
      August 5, 2026
      Updated idea statusOpen→Closed (Duplicate)
      Idea merged into:

      All the votes from this idea have been transferred.
      ChiragJ
      Gainsight Employee ⭐️
      ChiragJ
      Gainsight Employee ⭐️
      August 5, 2026

      We are working on a rule action to create and update timeline activities which will allow bulk updates to key timeline activity fields anb will be tracked under this request

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