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andrew_cummins
Helper ⭐️
August 8, 2016
New Idea

Ability to use filter logic on survey questions

  • August 8, 2016
  • 18 replies
  • 182 views
It would be nice to have the ability to build a survey and then select which questions show for each type of customer or customer attribute that I select. For instance I may have 10 questions but only three questions would apply to the customers that have product "X" or a service package so for those customers I would only want the survey to show those three questions instead of the entire list of 10 questions. Right now I would have to build multiple sets of the same survey to use filter logic because the logic can only be used at the PowerList level. It would be nice to have the ability to use filter logic within the actual survey. 

This way you can create one survey with a power list and use the question filters to identify what questions they get asked for the survey. 

    18 replies

    darkknight
    Expert ⭐️
    August 9, 2016
    Agree this would be valuable.
    Jeff Kirkpatrick
    praneet
    Helper ⭐️⭐️⭐️
    August 10, 2016
    Thanks Andrew, for reaching out to us. This is awesome idea, I will look into feasibility of it and update this thread soon.
    andrew_cummins
    Helper ⭐️
    August 10, 2016
    Awesome thanks Praneet!
    andrew_cummins
    Helper ⭐️
    August 22, 2016
    Any thoughts on feasibility?
    praneet
    Helper ⭐️⭐️⭐️
    August 23, 2016
    Hi Andrew,
    This particular feature is feasible, I have added it on roadmap. However i would wait to see how many customers have similar request. It will help me prioritize this item on survey roadmap.
    andrew_cummins
    Helper ⭐️
    August 23, 2016
    Thank you
    jennifer_richard
    Helper ⭐️
    January 22, 2017
    Adding my two cents and requirements here are this is a critical feature for us with respect to surveys.  We offer multiple products.  We want to send one survey out to our customers with questions nuanced based on their product ownership.  Ownership flags for each product exist at the account level in SF and GS so this could be easily built into logic for each question, where applicable.  Without this, we are forced to send product level surveys (potentially multiples to account contacts) as there are too many permutations of ownership that could occur to create a survey per situation.

    Please let me know if you need any further details.  Again, this is critical to use using the survey feature at the account level as we would like.
    jennifer_richard
    Helper ⭐️
    February 12, 2017
    Hi Praneet-

    Any updates on timing for this feature?

    Jennifer
    jennifer_richard
    Helper ⭐️
    March 1, 2017
    Hi Praneet-

    Do you have timing on this functionality? 

    Jennifer
    praneet
    Helper ⭐️⭐️⭐️
    March 16, 2017
    Hi Jennifer,
    We will have product team start working on this soon, I will update ETA for this in 2-3 weeks.