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LPortalupi
Helper ⭐️
November 15, 2019
Discovery

Add ability to copy a draft article (i.e., template)

Related products:CC Moderation
  • November 15, 2019
  • 13 replies
  • 241 views

I use the same format for specific types of article posts I make on a regular basis. For example:

  • promoting a webinar
  • sharing our course launch list
  • sharing the course of the week.

Right now, I’ve created templates for these scenarios and saved them as article drafts.

When I open a template, I would like to have an option to ‘copy’ the draft, and then work from that copy to create the new post, while preserving the template.

As it is now, I have to open two tabs side by side and copy and paste back and forth between the two – not just the body text, but the subject, the tags, the label, etc.

It would save me a lot of time if I could just click “copy” and work from that new draft while keeping the template intact.

13 replies

Casstastr0phee
Contributor ⭐️⭐️⭐️⭐️⭐️
January 20, 2021

currently taking a look through a bunch of the “post” options as we’re starting to expand the type of content we share from our team members, and there’s a new limitations. This is definitely one of them that I think would help my teams work a lot faster if we had a draft template! I’m looking at adding some additional ideas too, such as being able to save a draft for a conversation or event, and being able to switch authors (helpful when an employee leaves the company, or if you want to ghost write for your CEO). 

Thanks for bringing this @LPortalupi 
-Cass.

I follow Julian's nose, it always knows
Mark Jongeling
Helper ⭐️
September 29, 2023

This would be great for our Community too!

Every week we may release “platform improvements”, and the Product update that tells our Community which new improvements were release always uses the same layout.

Having a template would make our lives much easier. Big vote up!

kristine_davis
Contributor ⭐️⭐️⭐️
April 3, 2024

Would love to do this too for posts that are virtually the same and we post them monthly.

Contributor ⭐️
April 9, 2024

Really like this idea. Would save a a lot of time and effort having the ability to copy an article when using the same format for certain posts.

 

Related would be the ability to create a Template for certain types of articles.

Erik_
Contributor ⭐️⭐️⭐️⭐️⭐️
August 14, 2025

It would be absolutely fantastic if this could be implemented. Ideally I would like an option for two things

  • Save the content of a draft as a template that I can insert in a new draft.
    This would be ideal for various formatted text bits that we re-use across multiple types of topics. Currently we need to copy-paste this from existing drafts or articles/updates and while that keeps the basic formatting, we always need to re-apply the text colour. 
  • Copy an existing draft or published article/topic completely including its header image, and any tags/product areas etc… that have been applied. This would be ideal for Product Updates and the like that always have the same header image.

 

Being able to copy a draft, or use a template also makes it easier to delegate writing tasks to team members with less experience. For example, Product Updates for specific products are usually also written by a specific team member. If they are away, someone else needs to take over. Having a ready template for them to work from makes that a lot easier.

The shortest answer is doing -George Herbert
Larry
Helper ⭐️⭐️
November 12, 2025
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
Larry Imgrund || Senior Product Manager & Community Nerd
Larry
Helper ⭐️⭐️
November 12, 2025
Open→Discovery
Larry Imgrund || Senior Product Manager & Community Nerd
Larry
Helper ⭐️⭐️
November 12, 2025

Hi everyone, I love these ideas and I am doing discovery work on this currently for requirements. This is not committed 2026 roadmap yet, but here’s what I’m looking to accomplish:

  • Control page to add / edit / remove existing post templates
  • Ability to apply templates manually to posts or private messages in Control or Destination (with permission to do so - expect more with permissions/roles in early 2026!)
  • Add pre-set formatted templates to new posts (let’s say if you wanted users to follow guided template for ideas or bugs)

Use cases would be to improve user and moderator experience when needing provide information in a specific way. For moderators, this would be ideal because they could fill out private messages with templates when they need to reach out to users regularly.

Larry Imgrund || Senior Product Manager & Community Nerd
jvdc
Expert ⭐️
November 12, 2025

Hey the guided templates for ideas would be great!

danielwal_coco
Contributor ⭐️⭐️⭐️⭐️
November 12, 2025

​@Larry 

Hi everyone, I love these ideas and I am doing discovery work on this currently for requirements. This is not committed 2026 roadmap yet, but here’s what I’m looking to accomplish:

  • Control page to add / edit / remove existing post templates
  • Ability to apply templates manually to posts or private messages in Control or Destination (with permission to do so - expect more with permissions/roles in early 2026!)
  • Add pre-set formatted templates to new posts (let’s say if you wanted users to follow guided template for ideas or bugs)

Use cases would be to improve user and moderator experience when needing provide information in a specific way. For moderators, this would be ideal because they could fill out private messages with templates when they need to reach out to users regularly.

I would still like the ability to copy articles, be they drafts or published in Control.
(I’d also like to be able to stage updates to published articles (creating a new Draft of Published article).)