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LPortalupi
LPortalupi
Helper ⭐️
November 15, 2019
Discovery

Add ability to copy a draft article (i.e., template)

Related products:CC Moderation
  • November 15, 2019
  • 13 replies
  • 241 views

I use the same format for specific types of article posts I make on a regular basis. For example:

  • promoting a webinar
  • sharing our course launch list
  • sharing the course of the week.

Right now, I’ve created templates for these scenarios and saved them as article drafts.

When I open a template, I would like to have an option to ‘copy’ the draft, and then work from that copy to create the new post, while preserving the template.

As it is now, I have to open two tabs side by side and copy and paste back and forth between the two – not just the body text, but the subject, the tags, the label, etc.

It would save me a lot of time if I could just click “copy” and work from that new draft while keeping the template intact.

    13 replies

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    atwhite
    atwhite
    Helper ⭐️⭐️⭐️
    November 12, 2025

    I agree that templates would be helpful, as we have certain content types that we use consistently. This would save some time. 

     

    I agree with ​@danielwal_coco on the duplicating and staging. There are some QOL improvements related to content management in general (draft/published status toggling, editing published dates, etc. that would be great to see. I know that those are represented in other Ideas, but I wanted to mention them here just in case they could be part of any updates you might make to this space!

      Erik_
      Erik_
      Contributor ⭐️⭐️⭐️⭐️⭐️
      November 13, 2025

      Hi everyone, I love these ideas and I am doing discovery work on this currently for requirements. This is not committed 2026 roadmap yet, but here’s what I’m looking to accomplish:

      • Control page to add / edit / remove existing post templates
      • Ability to apply templates manually to posts or private messages in Control or Destination (with permission to do so - expect more with permissions/roles in early 2026!)
      • Add pre-set formatted templates to new posts (let’s say if you wanted users to follow guided template for ideas or bugs)

      Use cases would be to improve user and moderator experience when needing provide information in a specific way. For moderators, this would be ideal because they could fill out private messages with templates when they need to reach out to users regularly.

       

      Great to hear!

       

      I do agree with the others that an ability to copy an existing article is very much wanted. That would allow us to use an existing article as an ad hoc template that we don't need to have as a permanent one. 

       

      Guided templates, specifically for ideas would be ideal. It would allow us to be much more clear to our users what we need from them for an idea to be useful to us.

      The shortest answer is doing -George Herbert
        Larry
        Larry
        Helper ⭐️⭐️
        March 20, 2026

        Thanks everyone for the continued feedback here! The request to copy existing articles directly (not just templates) is noted and adds useful scope to the discovery work.

        No committed timeline to share yet, but this remains in active consideration. We'll update this thread once we're closer to a development decision.

        Larry Imgrund || Senior Product Manager & Community Nerd
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