Add Cockpit integration for Google Calendar (or similar service)

I love the idea of some type of CTA/calendar integration, Kate.  I've had a few other customers bring this up so thank you for posting!

Love it - we use outlook and salesforce has outlook integration, so it doesn't seem like too far of a stretch...

Great ideas! Along with the integration use cases you mentioned, we are also reviewing other calendar and email integration options like sending emails and scheduling meeting from cockpit. 

Do let us know what you think about
1) Being able to send emails to customer by picking the content from an email template and having that information tracked under a CTA. Imagine having a template applied automatically via a Playbook for a CTA corresponding to a positive NPS response, asking for a referral.
2) Being able to schedule meeting with your customers from your Event type CTAs like EBR without having to do a lot of to and fro email communication. 

That would definitely help, too!

We also use Google Calendar. This would be a big help.

My team is also in agreement on this!

Sidhu, to weigh in on your questions in our environment:

1) Yes!  We would also benefit if we have the ability to edit the template prior to sending and having it log as a CTA.  My team is having a very difficult time adjusting to not having email visibility in Gainisight. If there are known community topics that cover custom email communication, please let me know.

2) Can you clarify? When I read it my mind goes straight to automating available office hours in an email template which would be AMAZING. I know there are third party products that do dynamic scheduling, but we just need our current availability populated in our email messages - not the ability for a client to book the time themselves.

Thank you!

Jennifer

Thanks for the additional notes Jennifer.

Your thinking about the scheduling is right. We are thinking about something on the following lines -

• We will allow you to share your current availability to a customer (one or more contacts within a customer) via email
• We will make it easier for everyone in that email to select a slot (from the slots sent in this email)
• We will then allow send email invite from a common slot that is selected

we use outlook 365

Bumping this thread because I've already gotten this feedback from my team and they'd kill for this functionality. Is there any update with regards to timing for something like this?

My team is kean on this as well!!