@Lucy, Sorry for the inconvenience caused, We have planned a lot for Timeline improvements in 2018.This is a valid ask,  we will definitely consider your request. 



Thanks for posting. 

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+1 to this request. I would like to also add that we enable keyboard commands/shortcuts when searching for a customer as well. It gets quite tedious having to switch back to your mouse to select the customer after typing the name in the search window. 

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Hi All, this is fixed and available in October release. You are no longer required to switch to mouse/trackpad for selecting.



Keyboard support while selecting Attendees, Accounts and Relationships in Global Timeline: When creating an activity and adding Internal/External Recipients or Attendees in Timeline Activities, you can now select the desired recipient’s/attendee’s name from the given list of options by using the arrow keys on the keyboard .



Please refer the release notes for more information. 



Thanks for posting!​

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Thanks Sai! 



Is there a plan to roll out keyboard support for the Customer search as well? I believe that would be a great addition as well, since most CSMs have complained that they have to use their mouse after typing in a customer name to select the account.

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Hi Manmeet, sure thing, I've created a new post for the above request and redirecting to product team. 

please follow the post for more updates .

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Thank you!

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