We’ve been exploring the option to create internal support cases directly from community posts, and it’s working well so far. To enhance this workflow, we’d love to see a few additional capabilities:
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Assign Case Owner During Creation:
It would be helpful to have an option to manually assign a case owner at the time of creation such as routing the case to the appropriate product queue by including an “Owner” field in the case creation form. -
Associate Case with a Product:
Since we support multiple products, we’d like the ability to tag each case with the relevant product. Having a field for product selection during case creation would ensure the case is categorized correctly from the start.
These enhancements would streamline our internal processes and improve case handling accuracy.