Aha! and Gainsight

Related products:CS Data Management & Integrations

Forum|Forum|8 years ago
April 18, 2018
33 replies
815 views

Wondering if anyone has worked with Aha! and Gainsight. It looks like they have an integration with SF, and was wondering if anyone had successfully used SF as a bridge between GS and Aha! We have a product feedback process in Timeline in GS, and are looking for a way to get that data into Aha! Thanks!

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heather_hansenAuthor

VIP ⭐️⭐️⭐️⭐️⭐️

Correct. We have a specific activity type for Product Feedback. They also do user experience sessions and capture feedback that way.

D

dbowen

Contributor ⭐️

I would like this integration too. We’re just starting to use the SF to Aha integration.

rahul_prayakarao

Helper ⭐️⭐️

Hello everyone,

We are planning to build a direct integration with Aha! very soon. Which will be a bi-directional sync. A CSM will be able to create an Enhancement Request on behalf of their customer in Gainsight. This will be pushed to Aha and then when a Product Manager takes some action on that request we will be able to send additional data points (status, release date, PM working on it, etc.) back into Gainsight.

If this feature adds value, I am looking forward to speaking with you directly to understand some additional use cases. Do let me know @heather_hansen @dbowen

heather_hansenAuthor

VIP ⭐️⭐️⭐️⭐️⭐️

@rahul_prayakarao We’d love to hear more about what you are thinking. We recently purchased PX as well and are rolling it out in our products. PX has a feedback feature in the knowledge bot. It would be great if that feature integrated with our Aha instance. Then customer feedback could come right from the product at the time a user is thinking of it, and then, we’d also be able to display that in CS with the status updates, etc. from Aha!

P

parimala_agnihotri

Helper ⭐️

We are using Aha and Salesforce integration and actions are being taken directly in Aha portal.
As long as the SSO is active we have an internal portal where CS can view the ideas, upvote etc directly in Aha interface. This allows both CS and Sales to put in feedback irrespective of how they access - via Salesforce or GS.
We simply use the objects in Salesforce to report in C360 on the Aha ideas.

P

parimala_agnihotri

Helper ⭐️

Has anyone does anything different for this integration recently?

Jef Vanlaer

Helper ⭐️⭐️⭐️

Hello everyone,

We are planning to build a direct integration with Aha! very soon. Which will be a bi-directional sync. A CSM will be able to create an Enhancement Request on behalf of their customer in Gainsight. This will be pushed to Aha and then when a Product Manager takes some action on that request we will be able to send additional data points (status, release date, PM working on it, etc.) back into Gainsight.

If this feature adds value, I am looking forward to speaking with you directly to understand some additional use cases. Do let me know @heather_hansen @dbowen

@rahul_prayakarao If you're looking for more feedback, feel free to reach out. Our product team is using Aha! and feature requests from users/customers are mostly filed via our CSMs.

S

steokeogh

Contributor ⭐️⭐️

@rahul_prayakarao ,

Do you have any update on this enhancement?

Will there be a beta program similar to ProductBoard?

rahul_prayakarao

Helper ⭐️⭐️

@steokeogh Aha integration might go live in Q1/Q2 timeframe. We are not sure if we want to do a beta for this. I will share that information in this thread when a final decision is made.