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darkknight
darkknight
Expert ⭐️
August 26, 2025
New Idea

AI Agent for analyzing assets within Gainsight

Related products:CS AI Copilot
  • August 26, 2025
  • 3 replies
  • 56 views

I’ve been working a lot lately with Power Automate and one really good feature it has is Microsoft Copilot is embedded in the interface, so it can analyze failures and give me suggestions on how to fix, tell me if something is being used in the program

It would be great if there was an agent embedded in Rules Engine, Journey Programs, Data Designer that could be used in this way.

 

    3 replies

    bradley
    bradley
    Expert ⭐️
    August 26, 2025

    I would love to see any effort to use AI to help admins with their job in a meaningful way, and this would be a great one. 

    We aren’t currently Staircase users but have been trying to get AI Takeaways to work, and any help with their laconic error messages would be great: 

     

    something like this could maybe also help with Real Time Rules and any rules making API calls.

      TMaier
      TMaier
      Helper ⭐️
      August 26, 2025

      AI in Analyzer would be a gamechanger.

       

      We’d also want to tighten up any of those pesky gaps in what Analyzer detects as active dependencies - I know there have been ongoing doubts about what it does/doesn’t catch (JO, Data Designer, picklist dependencies, etc) that would impact any AI enhancements just as seriously as they impact human users.

        dayn.johnson
        dayn.johnson
        VIP ⭐️⭐️⭐️⭐️⭐️
        September 5, 2025

        AI in the Digital Journeys in general would be amazing. Being able to review Programs, Email Templates, Data Designs, etc. 

        Total gamechanger.

        Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
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