Skip to main content
kstim
kstim
Helper ⭐️⭐️
July 8, 2021
New Idea

Allow admins to add aliases to filter names in Gainsight Home

Related products:CS Gainsight Home
  • July 8, 2021
  • 16 replies
  • 194 views

Hi,

Within the new Gainsight Home feature, it would be great if we could add aliases to the filter names so that our CSMs don’t get confused if there are two filters with the same overall name. I know this functionality already exists in the Horizon Analytics Report Builder, and it would be great to bring this functionality to Home. It looks like currently if I move my cursor over the filter, the path is explained, but I rather save this step for our CSMs and just have the filter explicitly state what it’s filtering.

As seen below, filter C is referring to the CSM Name and filter D is referring to the Intel Services Rep name, but they both show as “name” and this will get confusing to our CSMs. Thanks!

 

    16 replies

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    July 9, 2021

    @kstim again Gainsight Home is a just born baby, our engineering team and product team are eagerly waiting for the feedback like this. Thank you for sharing this here.

    0
      bradley
      bradley
      Expert ⭐️
      June 23, 2022

      @anirbandutta now that Gainsight Home is a toddler or whatever (are product ages more like people or dog years?) can we get some eyes on this? Having three filters called “Name” is going to be a hot mess for end-users, for example.

      0
        anirbandutta
        anirbandutta
        Expert ⭐️
        June 24, 2022

        Hi @rakesh, interesting feedback here. 

        It's an opportunity for engagement
        0
        rakesh
        Gainsight Employee ⭐️
        rakesh
        Lets put your data to work!
        July 17, 2022
        Updated idea statusNo Status→Planned
        0
          rakesh
          Gainsight Employee ⭐️
          rakesh
          Lets put your data to work!
          July 17, 2022
          Updated idea statusNo Status→Planned
          0
            rakesh
            Gainsight Employee ⭐️
            rakesh
            Lets put your data to work!
            July 17, 2022
            Updated idea statusNo Status→Planned
            0
              spencer_engel
              spencer_engel
              Expert ⭐️
              September 2, 2022

              This is a big miss. We either need to be able to rename out-of-box fields on MDA standard objects or at least be able to rename them in Gainsight Home like we can in global dashboard filters (ideally both). As it stands, I’m stuck using “CSM” to house one of our user roles, even though internally they’re known as “CRC.” I need to use “CSM” as a filter on Home, but it’s going to be confusing for our users.

              0
                kstim
                kstimAuthor
                Helper ⭐️⭐️
                November 4, 2022

                Hi @Azad are you able to provide an ETA as to when we can expect this to roll out? It would help to clear up a lot of confusion if we can have the ability to rename global filters in Home like we can in dashboards. Thanks!

                0
                  spencer_engel
                  spencer_engel
                  Expert ⭐️
                  April 27, 2023

                  In addition to allowing us to rename filters, I’d like to see the text be able to wrap. Right now it looks awkward (see example). 

                   

                   

                  0
                    kstim
                    kstimAuthor
                    Helper ⭐️⭐️
                    July 7, 2023

                    @rakesh Any updates on when this is planned for? Thanks!

                    0
                    Show more replies
                    Terms & ConditionsAccessibility statement