Allow Admins to Merge Users

Yes! We have a situation where we have had a semi-recent domain change for our organization. This has resulted in duplicates of our users being created for the new domain. As of right now, all we can do is deactivate the original user from the first domain and get creative with the names of these people so the inactive users can be easily identified from a simple lookup search. As an example, a lookup search result now presents two values:
 

• John Doe <-------New Domain
• INACTIVE - John Doe <--------Old Domain, name altering

+1 on this repeating pain point! Any updates?

Also adding a voice here. This is long overdue! 

Yes please! Gong, specifically, creates a lot of duplicate IC users when people log in using a different email address than their Gainsight User profile has set up. Managing those Timeline entries and the extra User records is a real pain.

Adding my name to the pile - given the amount of rebranding, domain changes, etc. that most of our orgs will go through - this would be a huge admin QOL improvement. Please consider this.

Same problem for us except MS Teams is our culprit. The AI Follow Up integration has been helpful for creating Timeline entries, but the user duplication issues almost make it not worth it.

With the need for good user data to avoid GIGO - especially with Ai -  can we please have an update on this?

​@revathimenon Can we bring in a PM on this? Double-tapping on ​@rrobinson’s point here. Now that AI and MCP are such a focal point for Gainsight, making sure our environments are running clean requires having clean contact data. We need to be able to merge duplicates. It shouldn’t be this much of a headache. 😱