We are the lucky beneficiaries of a user profile that can’t be customized. Non-admin users can see a set of fields in their profile. A set of fields determined by Gainsight. And that’s it. Admins can’t customize anything.
I’d already flagged this in an older request that was archived:
To workaround this, I thought I’d use an in-line edit report so CSMs could set an absent flag in their profile but also the languages they speak and support (the latter being my current use case). After all, in-line reporting is newer than my last attempt to customize profiles.
But of course, the user object is not eligible for in line edit.
So what do I get suggested by Gainsight? Create a custom object, create a report on that object, enable it for in-line edit AND sync updates to the user object with a rule.
That’s a third-degree workaround for something that’s quite basic. Updating one’s profile. Oneself.

THE ASK :
Let admins decide what custom fields to display on user profiles so they can maintain those fields themselves.