Allow for "fluid" layout in new email template builder

Related products:CS Journey Orchestrator

Forum|Forum|3 years ago
August 11, 2023
15 replies
152 views

What happened to Fluid layout in email template builder?

There are so many valid use cases for wanting a “fluid” style for your email. It was what I used most often because it looked like a casual email between a CSM and their customer even if it was automated through a journey. The “fixed” layout style (which we seem to be stuck with in the new template builder) looks crafted and commercialized.

Creating this as an Idea as I’ve heard it’s not possible to do a “fluid” layout in the new builder, but I hope I am mistaken and can be corrected!

Notes:

I have 0pt border on email template body and email content area (no padding)
Email still sends to me in a “centered” way

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sarahmiracleAuthor

VIP ⭐️⭐️⭐️⭐️⭐️

thank you @ssamarth -- these steps are useful. my feedback then would be to make this more evident/clear to admins who are writing templates. if you think about our experience from the old builder → new builder, the old builder had one button with easy-to-understand text on how the formatting would appear (Fluid layout). In the new builder, there’s no intuitive way to know that clicking the X in that width section is what will accomplish the same behavior as the fluid layout.

Thank you!

Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member