New Idea
Allow for multiple values when filtering 'Includes' on a String field
In Salesforce you just separate values with a comma when using Includes, but it doesn't seem possible in Gainsight. Instead, I have to have a separate filter for each value I'd like to include which complicates the advanced logic string when I should be able to just include them in a single filter.
For example, I want to deliver an email variant based on country. If it's not a picklist, I have to write:
(A) Country = USA
(B) Country = UK
(C) Country = AUS
(D) Country = NZ
A OR B OR C OR D
Instead, I should be able to write
(A) Country includes USA,UK,AUS,NZ
In this example, it's quadruple the work for each template that has this filter; add on any additional filtering and it becomes cumbersome pretty quick. Is there any way to include multiple values when the field is not a picklist? I've tried contains, comma, comma and a space, semicolon, semicolon and a space, and Gainsight converts it to = after saving (ie, Country = ('USA,UK,AUS,NZ') ), but it does not work.
For example, I want to deliver an email variant based on country. If it's not a picklist, I have to write:
(A) Country = USA
(B) Country = UK
(C) Country = AUS
(D) Country = NZ
A OR B OR C OR D
Instead, I should be able to write
(A) Country includes USA,UK,AUS,NZ
In this example, it's quadruple the work for each template that has this filter; add on any additional filtering and it becomes cumbersome pretty quick. Is there any way to include multiple values when the field is not a picklist? I've tried contains, comma, comma and a space, semicolon, semicolon and a space, and Gainsight converts it to = after saving (ie, Country = ('USA,UK,AUS,NZ') ), but it does not work.